BAKERY/CAKE DECORATOR

The Kroger Co.; Madison (WI); On-site; USD 16,531 - 22,041; Full time

Job summary

The Kroger Co. in Madison, WI is seeking a friendly Bakery Associate to deliver outstanding customer service in the bakery department. You will help customers, assist the department manager in achieving goals, and maintain a clean, safe environment.

Ideal candidates have bakery or retail experience, strong math and communication skills, and the ability to work in a fast-paced setting. Training is provided to learn products and store policies, with opportunities for growth.

Qualifications

• Any retail experience.
• Any bakery/cake decorating experience.
• Ability to handle stressful situations.
• Knowledge of basic math.
• Effective communication skills.

Responsibilities

• Create an environment that makes customers feel welcome and valued by answering product questions.
• Gain knowledge of department products and respond to questions.
• Offer product samples and prepare bakery items per requests.
• Recommend bakery items to customers.
• Check product quality and monitor sell-by dates; manage equipment per guidelines.
• Decorate cakes, pastries, cookies and other bakery items.
• Label, stock, sign, and inventory department merchandise.
• Report discrepancies in orders or shipments to management.
• Understand the store layout and stay current with ads and promotions.
• Maintain awareness of inventory/stocking conditions and note discrepancies.
• Adhere to health, safety, and sanitation requirements.
• Follow safety procedures and identify unsafe conditions for management.
• Perform preventive maintenance and report repairs as needed.
• Report safety risks or incidents to management.
• Must be able to perform essential job functions with or without accommodation.

Skills

Retail experience

Bakery/cake decorating experience

Ability to handle stressful situations

Knowledge of basic math

Effective communication

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment
• Recommend bakery items to customers to ensure they get the products they want and need
• Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines
• Decorate cakes, pastries, cupcakes, cookies and other bakery items
• Label, stock, sign, and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Understand the store's layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
• Adhere to all local, state and federal health and civil code regulations
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• Any retail experience
• Any bakery/cake decorating experience
• Ability to handle stressful situations
• Knowledge of basic math
• Effective communication skills

Desired

• Second language: speaking, reading and/or writing