BAKERY/CAKE DECORATOR

Kroger Family of Companies; West Bend (WI); Sur place; USD 26 000 - 38 000; Plein temps

Résumé du poste

Kroger Family of Companies is seeking a Bakery Department team member in West Bend, WI to deliver outstanding customer service and maintain a safe, clean bakery area.

You will assist customers, decorate cakes and bakery items, check freshness, stock and label products, and help ensure store policies are followed. Prior bakery experience is valued and teamwork is essential.

Qualifications

• Retail experience is required
• Bakery/cake decorating experience is required
• Ability to handle stressful situations
• Knowledge of basic math
• Effective communication skills

Responsabilités

• Assist customers with questions about products sold in the bakery department and store
• Assist in preparing and decorating bakery items per customer requests using bakery equipment
• Offer samples and suggest additional items to customers to meet their needs
• Check product freshness, review sell-by dates and use equipment properly
• Label, stock, sign, and inventory bakery merchandise
• Maintain bakery area and keep signage up to date
• Report ordering/shipping discrepancies to the department manager
• Ensure compliance with health, safety and store policies
• Support the department manager in achieving sales and profit goals
• Identify unsafe conditions and notify store management

Connaissances

Customer service

Bakery knowledge

Math skills

Communication

Description du poste

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES - Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products

• Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment

• Recommend bakery items to customers to ensure they get the products they want and need

• Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines

• Decorate cakes, pastries, cupcakes, cookies and other bakery items

• Label, stock, sign, and inventory department merchandise

• Report product ordering/shipping discrepancies to the department manager

• Understand the store's layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads

• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory

• Adhere to all local, state and federal health and civil code regulations

• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair

• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS * Minimum *

Any retail experience

Any bakery/cake decorating experience

Ability to handle stressful situations

Knowledge of basic math

Effective communication skills

• Desired *

Second language: speaking, reading and/or writing