BAKERY/CAKE DECORATOR

Kroger Family of Companies; Henderson (NV); On-site; USD 16,531,000 - 22,042,000; Full time

Job summary

Kroger Family of Companies in Henderson, NV is seeking a Bakery Associate to deliver outstanding customer service and maintain a safe, clean bakery department. You will assist management in achieving sales goals and monitor quality standards while greeting customers and answering product questions.

You will gain knowledge of bakery products, decorate cakes and pastries, stock and label items, and help with sampling, prep, and inventory while adhering to health and safety rules.

Qualifications

• Retail experience is required.
• Bakery or cake-decorating experience is required.
• Ability to handle stressful situations.
• Basic math skills for daily operations.
• Strong communication skills with customers and team.

Responsibilities

• Create an environment that makes customers feel welcome and valued by answering questions about products.
• Respond to questions and suggest bakery items; prepare bakery items using proper equipment.
• Decorate cakes, pastries, cupcakes, cookies and other bakery items.
• Check product quality and freshness; review sell-by dates and follow company guidelines.
• Label, stock, sign and inventory department merchandise.
• Report discrepancies in product ordering/shipping to the department manager.
• Maintain awareness of store layout and locate products for customers.
• Ensure compliance with health, safety and sanitation regulations.
• Assist with inventory control and loss prevention measures.
• Support store management in achieving sales goals and maintaining safety standards.

Skills

Bakery operations

Customer service

Work under pressure

Effective communication

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES - Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products

• Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment

• Recommend bakery items to customers to ensure they get the products they want and need

• Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines

• Decorate cakes, pastries, cupcakes, cookies and other bakery items

• Label, stock, sign, and inventory department merchandise

• Report product ordering/shipping discrepancies to the department manager

• Understand the store's layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads

• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory

• Adhere to all local, state and federal health and civil code regulations

• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair

• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

Any retail experience

Any bakery/cake decorating experience

Ability to handle stressful situations

Knowledge of basic math

Effective communication skills

Desired

Second language: speaking, reading and/or writing