Bakery Application Support Specialist

multivac; Kansas City (MO); On-site; USD 70,000 - 100,000; Full time

Job summary

Multivac is seeking a Field Application Support Specialist to provide hands-on equipment and application troubleshooting, repair, and installation in the field at customer sites. You will be the primary technical contact between MUUS and factory staff, delivering on-site support and guiding customers through complex machinery.

The role requires up to 90% travel, flexible hours, and occasional after-hours work.

Qualifications

• Associate’s degree or equivalent technical certification in electrical or mechanical engineering or related field.
• Four years of field service or manufacturing experience preferred.
• Strong mechanical and electrical diagnostic skills and PLC troubleshooting.

Responsibilities

• Provide hands-on technical assistance and diagnose a broad range of issues at customer sites.
• Lead escalation for complex mechanical/electrical problems and coordinate with factories.
• Install, retrofit, and optimize machinery; develop technical documentation.
• Travel to customer sites up to 90% and support training and acceptance tests.
• Provide remote support with the help desk and maintain up-to-date reference materials.

Skills

Field service experience

Troubleshooting

Electrical engineering

Mechanical engineering

Documentation skills

Team collaboration

Education

Associate’s Degree or tech cert

Tools

ERP systems

MS Office (Word/Excel)

Project management software

Job description

The Field Application Support Specialist

will provide hands-on equipment and application specific troubleshooting, repair, and installation in the field working alongside other Field Service staff. This position will be the primary technical point of contact between MUUS and the technical staff at the factory which produces the equipment related to their product focus and application competency. Provides onsite hands-on technical assistance, plans and executes complex installations and retrofits at customer sites, and lends guidance to Field Service on related issues. Provides second-tier escalation support to the Technical Support staff and external customers concerning complex mechanical, electronic, and operational aspects of machines. Frequently works with customers alongside Help Desk staff to remotely diagnosis and resolve issues and independently develops and maintains technical documentation.

This position will travel up to 90% of the time. Schedule needs to be flexible to accommodate internal and external customers’ schedules. Must be willing to work outside normal business hours including some weekends as required. Provide after-hours support as needed. Must be able to travel with little notice as customer demands require.

This position will be on one of the following schedules as determined by management: 10 consecutive days on/4 consecutive days off, or Monday-Friday with one working weekend per month required.

Illinois residents should familiarize themselves with their rights under the Illinois One Day Rest in Seven Act.

California residents should familiarize themselves with their rights under the California Wage Order Regulating Wages, Hours, and Working Conditions in the Manufacturing Industry.

Essential Duties and Responsibilities

1. Provide complex hands-on technical assistance by diagnosing and resolving a broad range of unique and complex mechanical, electronic, and operational issues for specific equipment and applications at customer sites.
2. Serve as a lead technical resource for escalated issues related to your respective product focus and application competency.
3. Support efforts to optimize commissioned machinery in order to gain operating efficiency and prevent unnecessary downtime.
4. Actively partner with MULTIVAC international headquarters to develop technical cooperation, lead the resolution of quality and application issues, and work other assigned directives to support MUUS operations related to your product and application focus.
5. Coordinate documentation projects with relevant factories (MUWO, MUMI, TVI, Fritsch, and other equipment suppliers) to acquire all necessary mechanical prints, schematics, BOMs, training documents, and any other necessary items to successfully troubleshoot machinery.
6. Develop and maintain technical reference material for internal and external customers’ use. Provide technical documentation to internal and external customers as necessary.
7. Frequently travel to participate in training, Factory Acceptance Tests, assessments of customer applications, and perform field service or assist Field Service Technicians at client sites.
8. Routinely provide remote technical support in the contact center alongside Help Desk staff.
9. Perform other tasks as needed in support of internal and external customers.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Associate’s Degree or equivalent technical certification in electrical or mechanical engineering or similar discipline and four years related experience in field service or manufacturing; or equivalent combination of education and experience.

Knowledge Required

Working knowledge of mechanical, electronic, and operational aspects of machines. Advanced understanding of three-phase induction and servo motors, stepper motors, drives, and controllers. In-depth knowledge of various low-voltage switches, sensors, and transducers as well electro-pneumatics and vacuum principles. Modular PLC troubleshooting experience necessary.

Computer Skills

To perform this job successfully, an individual should be proficient in Microsoft Office, particularly Word and Excel; and should have working knowledge of ERP systems, database applications, contact management software, manufacturing software, and project management software.

Certificates and Licenses

Current valid driver’s license and the ability to obtain a passport for travel as required by position.