Traveling Field Service Technician - Southeast

Multivac USA Inc.; Raleigh (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Company car

Overtime

Double time weekends

Generous PTO

Volunteer time off

Schedules: 10/4 or 5/2

Travel points

Job summary

MULTIVAC USA Inc. is seeking Traveling Field Service Technicians to service and install large packaging machinery across the Southeast. The role requires independent work, extensive travel, and hands-on technical expertise in mechanical, electrical, pneumatic, and robotic systems.

Ideal candidates demonstrate strong problem-solving, excellent customer service, and flexibility to work outside normal hours. Overnight travel and weekends are common to meet customer demands.

Qualifications

• Must be able to troubleshoot large-scale machinery mechanically, electrically and operationally.
• Excellent customer service and communication skills; work well under pressure.
• Ability to travel with little notice and occasional weekend work.

Responsibilities

• Troubleshoot or install complex packaging equipment at customer facilities.
• Provide training on safe operation and maintenance of equipment.
• Complete service documentation and submit trip expenses within 24 hours.

Skills

Technical drawings

Electromechanical knowledge

Troubleshooting

Customer service

Independent work

Tools

Field tools

Job description

Traveling Field Service Technician - Southeast

MULTIVAC, a Leading Worldwide Provider of Industrial Packaging and Processing Machinery, is Seeking Traveling Field Technicians

Benefits of working as a MULTIVAC Traveling Field Technician:

• Stability --> Industry leader and well-established organization in an essential market
• Career Advancement --> Structured career development and advancement opportunities
• Fringe Benefits --> Annual profit-sharing bonus; per diem allowance; industry leading medical, dental, & vision benefits; flexible spending accounts; 401K match with immediate vesting; student debt assistance program; tuition reimbursement; employer-paid life insurance and disability coverage; paid training
• Team Culture --> Collaborative atmosphere with a strong knowledge base, extensive training, & advanced tech
• Veteran Friendly --> Large veteran and active military employee population
• Perks --> Company car with insurance, maintenance and fuel card; regular availability of overtime; Double time for weekend work; generous PTO; volunteer time off; 10/4 or 5/2 schedules; travel points for personal use

Essential Duties and Responsibilities

• Troubleshoot or install complex, customized packaging and processing equipment at customer facilities. Repair equipment to customer specifications quickly and efficiently, addressing high level challenges with mechanical, electrical, pneumatic, and robotic systems.
• Conduct training for customers on the safe operations of equipment, maintenance, and parts ordering. Provide contact information for service team for future service needs and parts needs. Ensure customers are comfortable with operational and safety procedures of their equipment.
• Complete service documentation of repairs made during the call and submit related trip expenses. Reports are complete, accurate, and submitted within 24 hours of job completion. Weekly expense reports and time sheets are also completed in an accurate and timely manner. All expenses incurred are handled in a cost-effective manner.

This is a traveling position with overnight stays required most workdays. Schedule needs to be flexible to accommodate internal and external customers’ schedules. Must be willing to work outside normal business hours, including some weekends as required. Must be able to travel with little notice as customer demands require.

This position will be on one of the following schedules as determined by management: 10 consecutive days on/4 consecutive days off, or Monday-Friday with one working weekend per month required.

Requirements:

Traveling Field Service Technicians use, technical drawings, electromechanical knowledge, and complex problem-solving skills to maintain, service, and repair large, high-powered packaging and processing machinery. Significant mechanical aptitude is required.Must be able to troubleshoot large-scale, complex machinery mechanically, electrically, and operationally. Along with strong electrical and mechanical experience, pneumatic and machine shop skills are necessary.

Ideal candidates will excel at working independently, provide excellent customer service, and work well in high stress environments, always maintaining professionalism and excellent customer service. Must have the ability to respond and adjust to changing or new situations.

Work Environment:

We serve a variety of industries, with many customers focused on food processing and packaging. Our equipment is often in refrigerator or freezing environments, and messy. In addition to regularly being exposed to high noise levels, moving mechanical parts, and risk of electrical shock, you will eventually work on equipment used to prepare and package everything from sterile medical devices to recently slaughtered animals.

Physical Demands:

This is a physical position. While reasonable accommodations will be made, technicians are typically required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. It’s also frequently necessary to lift or move up to 50lbs. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Please contact us with any concerns regarding the ability to meet physical demands, we’re happy to do everything possible to assist.