Bakery and Coffee Manager

Woodlands Market; Greenbrae Boardwalk (CA); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid vacation

Paid holidays

Store discount 35%

Holiday pay

Job summary

Woodlands Market, Marin and San Francisco's premier gourmet grocery store, seeks a Bakery and Coffee Manager to lead our bakery and coffee service counters. You will manage front-of-house operations, schedule staff, train team members, and ensure optimal service and product quality.

Responsibilities include hiring support, staff evaluations, inventory control, merchandising, sanitation, and ensuring smooth opening/closing procedures.

Qualifications

• Experience in a bakery/coffee service environment.
• Supervisory or lead role experience.
• Ability to train and develop staff while maintaining service standards.

Responsibilities

• Manage front of house/service counters for bakery and coffee.
• Oversee service staff of bakery and coffee counters.
• Write schedules for bakery and coffee counters.
• Ensure efficiencies between coffee and bakery counters through cross-training and scheduling.
• Train staff on product knowledge and service standards.
• Assist in hiring bakery/coffee employees and conduct evaluations.
• Oversee ordering and inventory for bakery/coffee counters.
• Maintain quality/visual merchandising and rotate products.
• Maintain cleanliness of bakery/coffee area and ice cream section.
• Perform basic bakery duties as needed and ensure sanitation and opening/closing procedures.

Skills

Customer service

Team leadership

Scheduling

Training

Inventory management

Food service

Tools

POS system

Equipment maintenance

Job description

Woodlands Market, Marin and San Francisco's premier gourmet grocery store, has an opening for a Bakery and Coffee Manager! If you are fast, friendly, accurate and reliable this is the perfect position for you!

The Bakery and Coffee Manager is primarily responsible for managing all aspects of the front of the house/service counters for both coffee and bakery. Oversee service staff of bakery and coffee service counters.

• Provide and ensure that team members provide warm friendly customer service for the bakery/coffee counters including answering questions, selecting products, packaging and handing to the customer with a smile.
• Write schedules for bakery and coffee service counters.
• Ensure efficiencies between coffee and bakery counters are utilized including scheduling based on customer demand, cross training, etc…
• Ensure that breaks/lunches are taken on time.
• Train service counter employees to provide exceptional customer service including product knowledge and service standards.
• Assist in hiring bakery/coffee employees.
• Perform employee performance evaluations and check in with staff frequently in a supportive manner.
• Oversee ordering and inventory of bakery/coffee service counters.
• Ensure that quality/visual merchandising of products in case is up to standards and proper rotation of product is completed, including pulling subpar and/or expired product.
• Maintain ice cream machine and ice cream area cleanliness.
• Maintain products in vicinity of bakery/coffee such as bread, cookies, and other baked goods. Products should be stocked, faced, clean, and fresh always.
• Maintaining the cleanliness of bakery/coffee/wine retail and in store seating space in the immediate proximity of service counters.
• May perform some basic bakery duties including baking off cookies, bread, cutting cakes, writing names on cakes, etc… Maintaining an effective -- positive, amicable, upbeat and "smile first" -- customer service orientation.
• Ensure sanitation protocols are followed.
• Ensure all opening and closing procedures including checking with store/assistant store manager at beginning and end of shift.
• Making and ensuring that team members make all coffee beverages to customer satisfaction and are delivered with a smile.

Who Are We?

Woodlands Market is a leader in gourmet retailing, service and innovation in the grocery industry. We are a flourishing Marin County-based employer who believes in supporting our community in many ways. One of these ways is to employ talented individuals from within our communities and surrounding areas. We currently operate grocery stores in Kentfield, Tiburon and San Francisco. We also operate a Pet Shop in San Francisco as well as an off-site kitchen in San Rafael. We engage approximately 330 individuals on staff, many of whom have come to us with an in-depth knowledge of the specialty food industry. These members of our extended Woodlands family and their commitment to community, food, service and to each other are what set us apart from other grocery stores.

Who Are We Looking For?

At Woodlands Market, we are delighted to be able to share our passion for food and fresh produce with our customers. If you thrive in a fast-paced environment and are looking to continue your career alongside an awesome team, then join the family!

Benefits Of Working At Woodlands Market Include

• Competitive wages
• Comprehensive Health/Dental/Vision Insurance*
• Full-time employees receive a generous benefits package including Health/Dental/Vision Insurance, 401(k), paid vacation and paid holidays
• Holiday premium pay for time worked on recognized holidays
• 35% employee store discount
• Fifty Dollar subsidy towards non-slip shoes every 6 months.
• Awesome, team-oriented environment
• Opportunities for growth and development

Pay range: 23-30