Head Clerk

Woodlands Market; Greenbrae Boardwalk (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

401(k)

Paid vacation and holidays

Holiday premium pay

Store discount

Shoes subsidy

Growth opportunities

Team-oriented environment

Job summary

Woodlands Market in Marin and San Francisco is seeking Head Cashiers / Customer Service Superstars to lead the front end. You will train, coach and motivate staff, oversee cashiers/baggers, and ensure accurate POS transactions and returns processing.

Join a gourmet retailer with comprehensive benefits and a collaborative, team-oriented environment. This role requires flexibility in hours and a strong knowledge of the store’s products.

Qualifications

• Effective customer service and service orientation.
• In-depth knowledge of foods and store products.
• Ability to prioritize work and handle multiple tasks.
• Excellent verbal and customer service skills.
• Ability to process information/merchandise through computer/POS system.
• Access to all areas of the store including selling floor, stock area, and register area.
• Able to work varied hours/days as business dictates.

Responsibilities

• Oversee and authorize customer returns, exchanges, merchandise credits, check authorization, charge sends, discretion discounts; ensure POS transactions and cash/media control at POS per policies.
• Coordinate Front End service coverage for cashiers and baggers.
• Perform cashier and bagging duties as necessary.
• Assist in training of new cashiers and baggers.
• Assist in preparing daily deposits and change.
• Ensure compliance with company policies and loss prevention efforts.
• Oversee productivity, breaks and scheduling of cashiers and baggers.
• Motivate, coach and mentor customer service staff.
• Manage store in absence of Store/Assistant Store Manager.
• Address personnel and performance issues with management.
• Maintain front end supplies and order as needed.
• Provide information to customers for special orders or out-of-stock items.
• Check front lot parking as needed.

Skills

Customer service

Product knowledge

Multitasking

Verbal communication

POS system

Store access

Flexible hours

Tools

POS system

Job description

Woodlands Market, Marin and San Francisco's premier gourmet grocery store, has openings for Head Cashiers / Customer Service Superstars! If you are fast, friendly, accurate and reliable this is the perfect position for you!

Head Clerks are incharge of making sure the front end runs smoothly. This includes directing traffic as well as jumping in to cashier, bag, count tills, or any other tasks that is needed to effectively run the front end of the store. You will train, coach and motivate employees within the customer service department. You may be required to help resolve an occasional conflict as well. You will be an essential point person for the overall store operations when the Store or Assistant Store Manager is not present. In order to properly assist customers, this person must have fantastic product knowledge or at least learn very quickly about them and where they are located within the store. Smiling, laughing and making shopping and working at woodlands a fun place is an essential job function.

• Oversee and authorize customer returns, exchanges, merchandise credits, check authorization, charge sends, discretion discounts; assures the completion of all POS transactions and the proper control of all cash and media at the POS registers according to Company policies and procedures.
• Coordinate Front End service coverage for cashiers and baggers.
• Perform cashier and bagging duties as necessary.
• Responsible for assisting in training of new cashiers and baggers.
• Responsible for assisting in the preparation of daily deposits and change.
• Ensures compliance of Company policies, procedures and practices and supports Company loss prevention efforts.
• Oversees the productivity, breaks and daily scheduling of all cashiers and baggers.
• Motivates, coaches and mentors customer service staff
• Manages store in absence of Store or Assistant Store Manager
• Works with management to address personnel and performance issues
• Provides orderly maintenance and ordering of front end supplies.
• Provide information to customers requesting special orders or out-of-stock items.
• As needed, check front lot parking

Requirements

• Effective customer service (service orientation etc).
• In-depth knowledge of foods and store products.
• Able to prioritize work and handle multiple, concurrent tasks.
• Excellent verbal and customer service skills.
• Ability to process information/merchandise through computer system and POS register system.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to work varied hours/days as business dictates.

Who Are We?

Woodlands Market is a leader in gourmet retailing, service and innovation in the grocery industry. We are a flourishing Marin County-based employer who believes in supporting our community in many ways. One of these ways is to employ talented individuals from within our communities and surrounding areas. We currently operate grocery stores in Kentfield, Tiburon and San Francisco. We also operate a Pet Shop in San Francisco as well as an off-site kitchen in San Rafael. We engage approximately 330 individuals on staff, many of whom have come to us with an in-depth knowledge of the specialty food industry. These members of our extended Woodlands family and their commitment to community, food, service and to each other are what set us apart from other grocery stores.

Who Are We Looking For?

At Woodlands Market, we are delighted to be able to share our passion for food and fresh produce with our customers. If you thrive in a fast-paced environment and are looking to continue your career alongside an awesome team, then join the family!

Benefits Of Working At Woodlands Market Include

• Competitive wages
• Comprehensive Health/Dental/Vision Insurance*
• Full-time employees receive a generous benefits package including Health/Dental/Vision Insurance, 401(k), paid vacation and paid holidays
• Holiday premium pay for time worked on recognized holidays
• 35% employee store discount
• Fifty Dollar subsidy towards non-slip shoes every 6 months..
• Awesome, team-oriented environment
• Opportunities for growth and development

Pay range: 21-25