Head Clerk

Appone; Kentfield (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Paid vacation

Paid holidays

Job summary

Woodlands Market is seeking heads of cashiers to ensure smooth front-end operations across Marin and San Francisco locales. You will train, coach and motivate customer service staff, resolve occasional conflicts and act as the front-line liaison when management is absent.

A strong product knowledge base and quick learning ability are essential to help customers find items and special orders. Pay ranges from $21 to $25 per hour with full-time benefits including health, dental and vision

Qualifications

• Excellent verbal and customer service skills.
• Ability to process information/merchandise through computer system and POS register system.

Responsibilities

• Oversee and authorize customer returns, exchanges, merchandise credits, check authorization, charge sends, discretion discounts.
• Coordinate Front End service coverage for cashiers and baggers.
• Perform cashier and bagging duties as necessary.
• Responsible for assisting in training of new cashiers and baggers.
• Ensures compliance with company policies and loss prevention efforts.

Skills

Customer service

Cashier operations

Front end supervision

Product knowledge

Multitasking

Job description

Woodlands Market, Marin and San Francisco's premier gourmet grocery store, has openings for Head Cashiers / Customer Service Superstars! If you are fast, friendly, accurate and reliable this is the perfect position for you!

Head Clerks are incharge of making sure the front end runs smoothly. This includes directing traffic as well as jumping in to cashier, bag, count tills, or any other tasks that is needed to effectively run the front end of the store. You will train, coach and motivate employees within the customer service department. You may be required to help resolve an occasional conflict as well. You will be an essential point person for the overall store operations when the Store or Assistant Store Manager is not present. In order to properly assist customers, this person must have fantastic product knowledge or at least learn very quickly about them and where they are located within the store. Smiling, laughing and making shopping and working at woodlands a fun place is an essential job function.

• Oversee and authorize customer returns, exchanges, merchandise credits, check authorization, charge sends, discretion discounts; assures the completion of all POS transactions and the proper control of all cash and media at the POS registers according to Company policies and procedures.
• Coordinate Front End service coverage for cashiers and baggers.
• Perform cashier and bagging duties as necessary.
• Responsible for assisting in training of new cashiers and baggers.
• Responsible for assisting in the preparation of daily deposits and change.
• Ensures compliance of Company policies, procedures and practices and supports Company loss prevention efforts.
• Oversees the productivity, breaks and daily scheduling of all cashiers and baggers.
• Motivates, coaches and mentors customer service staff
• Manages store in absence of Store or Assistant Store Manager
• Works with management to address personnel and performance issues
• Provides orderly maintenance and ordering of front end supplies.
• Provide information to customers requesting special orders or out-of-stock items.
• As needed, check front lot parking

Requirements:

• In-depth knowledge of foods and store products.
• Able to prioritize work and handle multiple, concurrent tasks.
• Excellent verbal and customer service skills.
• Ability to process information/merchandise through computer system and POS register system.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to work varied hours/days as business dictates.

Who Are We?

Woodlands Market is a leader in gourmet retailing, service and innovation in the grocery industry. We are a flourishing Marin County-based employer who believes in supporting our community in many ways. One of these ways is to employ talented individuals from within our communities and surrounding areas. We currently operate grocery stores in Kentfield, Tiburon and San Francisco. We also operate a Pet Shop in San Francisco as well as an off-site kitchen in San Rafael. We engage approximately 330 individuals on staff, many of whom have come to us with an in-depth knowledge of the specialty food industry. These members of our extended Woodlands family and their commitment to community, food, service and to each other are what set us apart from other grocery stores.

Who Are We Looking For?

At Woodlands Market, we are delighted to be able to share our passion for food and fresh produce with our customers. If you thrive in a fast-paced environment and are looking to continue your career alongside an awesome team, then join the family!

Benefits of working at Woodlands Market include:

• Competitive wages
• Full-time employees receive a generous benefits package including Health/Dental/Vision Insurance, 401(k), paid vacation and paid holidays
• Holiday premium pay for time worked on recognized holidays
• $50 subsidy towards non-slip shoes every 6 months..
• Awesome, team-oriented environment
• Opportunities for growth and development

Pay range: 21-25

Pay Rate $21-25

EOE Statement Woodlands Market provides equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability that does not prohibit performance of essential job functions, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. This is reflected in all Woodlands Market practices and policies regarding hiring, training, promotions, transfers, rates of pay, reduction in force and other forms of compensation. All matters relating to employment are based upon the employees’ ability to perform the job, as well as dependability and reliability once hired. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.