Baker

Hy-Vee; Norfolk (NE); On-site; USD 17,000 - 25,000; Full time

Job summary

Hy-Vee is seeking an enthusiastic Baker for their Bakery department in Norfolk, Nebraska. You will prepare, bake, and lead bakery clerks while ensuring freshness, quality, and timely fulfillment of customer orders.

Ideal candidates have a passion for customer service, are detail-oriented, and thrive in a team-driven, fast-paced kitchen setting. This hourly role emphasizes reliability, safety, and strong communication within the department.

Qualifications

• Customer service experience in a fast-paced retail or food-service setting.
• Ability to lead and guide bakery clerks and maintain department standards.
• Strong math skills and ability to apply fractions, decimals, and percentages in daily tasks.

Responsibilities

• Greet customers with a smile and assist with their needs.
• Prepare, bake, and fry department products and manage production schedules.
• Inspect products for freshness, quality, and proper labeling; oversee shelf replenishment.

Skills

Customer service

Team leadership

Attention to detail

Communication

Education

High school diploma

Job description

Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title: Baker
Department: Bakery
FLSA: Hourly
Revision Date: 07/2026

About Hy-Vee At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

The Role and Why It's Important

At Hy-Vee, our bakery is a destination for customers who expect freshness, quality, and something that feels homemade. As a Baker, you'll be responsible for preparing and baking the products that fill our cases and fulfill our customers' orders every day. From proofing and frying to pulling from the freezer and leading bakery clerks, your skill and attention to detail directly shape the quality our customers experience. If you take pride in your craft, thrive in a fast-paced kitchen environment, and enjoy being part of a hardworking team, we'd love to have you on board.

What You'll Do

• Deliver outstanding customer service by greeting every customer with a smile and assisting them with their needs throughout the store.
• Check orders for the day and set up a timeline and production schedule, prioritizing special and future orders as needed.
• Prepare, make up, bake, and fry all department products, proofing items as necessary and pulling product from the freezer or cooler.
• Review product for freshness and pull by stale date; anticipate product needs not only for the current day but for subsequent days.
• Inspect incoming products for quality and quantity, including identifying mispicks.
• Invoice and put away product as instructed by the Department Manager.
• Check signage for correct labels on ad items and review the department for potential safety issues.
• Understand the use and maintenance needs of bakery equipment and follow up on potential issues.
• Operate as a lead with bakery clerks, providing guidance and direction.
• Review current product on the shelf, re-merchandise as needed, and remove or recycle outdated products.
• Order supplies and merchandise items for the department as directed by the Bakery Manager.
• Write the department schedule and ensure coverage in the Bakery Manager's absence.
• Practice proper sanitation procedures and keep the work area clean, neat, and safe at all times.
• Answer the phone promptly and provide friendly, helpful service to customers who call, including taking product orders.
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines.
• Pitch in with other tasks or special projects as they come up.

Your Skills

• Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer and team experience.
• Solve practical problems and make sound decisions with a variety of variables and limited standardization.
• Apply math skills including fractions, decimals, and percentages in day-to-day tasks.
• Lead and guide bakery clerks, providing direction and maintaining department standards.
• Communicate clearly with customers and co-workers and contribute positively to the team.
• Handle confidential information including sales with discretion.

Reporting Relationships
Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Perishables, Store Operations, Health Wellness Home; Bakery Department Manager

Direct Reports: Apprentice Baker, Bakery Designer, Wrapper, Fryer

Education and Experience

• High school diploma or equivalent experience; department training is helpful Over six months up to one year of similar or related experience preferred.

Physical Requirements

• Frequently stand and walk throughout a shift in sales, food service, or delivery areas.
• Where applicable to the role: ability to safely use sharp knives and blades for food preparation.
• Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment.
• Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards.
• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties.

Working Environment

This is a fast-moving role with significant pressure to meet deadlines throughout your shift. You'll work in the bakery department and can expect continual exposure to flour, noise, and temperature extremes, as well as frequent exposure to dampness, vibrations, and equipment movement hazards, and occasional exposure to cleaning chemicals and solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

Employment is contingent upon the successful completion of a pre employment drug screen.