Baggage System Support Tech — Fast-Paced Aviation Ops

PrimeFlight Aviation Services; New York (NY); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental and vision insurance

Life insurance

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services in the United States is seeking a Baggage System Support Technician. You will maintain automated baggage handling systems, clear jams, and assist with equipment issues while following FAA/OSHA safety standards.

Responsibilities include routing bags, reporting faults, encoding tags, and learning BHS performance under supervision. The role emphasizes service quality and safety.

Qualifications

• 18 years of age or older.
• Eligible to work in the United States.
• High School Diploma/GED required.
• Aviation Industry experience a plus.
• High attention to detail.
• Provide excellent customer service.
• Bilingual in English/Spanish a plus.
• Must have a valid state-issued driver’s license with an acceptable driving record.
• Communicate effectively in English (reading, writing, speaking).
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices.
• Effectively communicate with colleagues and clients, both in-person and through electronic means.
• Must possess the versatility, flexibility, and a willingness to work with constantly changing priorities.
• Must be able to report to work on a regular, consistent, and timely basis; must be prompt and maintain good attendance.
• Must possess the ability to be a self-starter, work independently and as a member of various teams.
• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays.

Responsibilities

• Clear and reset baggage system jams and faults to minimize downtime and disruption.
• Remove, sort, and transport luggage using baggage utility carts to designated locations.
• Monitor and communicate baggage system faults to appropriate personnel.
• Adhere to all safety protocols and regulatory standards (e.g., FAA, OSHA).
• Manually encode and scan baggage tags at designated stations as needed.
• Learn to inspect and understand BHS equipment performance under supervision.
• Exemplify PrimeFlight customer service and safety standards.
• Perform any additional duties as assigned by management.

Skills

Customer service

English proficiency

Attention to detail

Safety compliance

Teamwork

Education

High School Diploma/GED

Tools

IPads/Tablets

Computers

Mobile Devices

Job description

PrimeFlight Aviation Services in the United States is seeking a Baggage System Support Technician. You will maintain automated baggage handling systems, clear jams, and assist with equipment issues while following FAA/OSHA safety standards.

Responsibilities include routing bags, reporting faults, encoding tags, and learning BHS performance under supervision. The role emphasizes service quality and safety.