Baggage Service Supervisor

ABM industries; Atlanta (GA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Benefits package

Job summary

ABM Industries in Atlanta, GA seeks a Baggage Service Supervisor to oversee the baggage service office for arriving passengers and lead a team of baggage handlers. You will ensure efficient operations and assist passengers with baggage questions and changes.

Responsibilities include handling delayed or damaged baggage claims, coordinating with flight and ground crews, and ensuring safety and regulatory compliance.

Qualifications

• Must be 18 years of age or older.
• Must be able to lift up to 50 lbs.
• Must meet all requirements to receive airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.

Responsibilities

• Manage a team of baggage handlers.
• Supervise the baggage service office for arriving passengers and assist with transfers.
• Provide excellent customer service regarding luggage.
• Monitor baggage carousels ensuring passengers receive baggage.
• Address baggage claims involving lost or damaged baggage.
• Answer passenger questions and coordinate with flight/ground crews.
• Ensure safety, security, and regulatory compliance.

Skills

Customer service

Team leadership

Safety awareness

Job description

Overview

The Baggage Service Supervisor assists passengers within the terminal with general questions regarding directions and terminal services and supervises the baggage service office that serves arriving passengers. Duties include assisting passengers with delayed and damaged claims and requesting baggage change orders for passengers whose flights have been cancelled.

Pay: $19.00 per hour

Shift: Monday – Wednesday 9:00 am – 5:30 pm and Thursday – Friday 5:00 pm – 1:30 am or until last flight

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management (https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf)

Responsibilities

• Manage a team of baggage handlers.

• Supervise the baggage service office for arriving passengers. This involves attending to customers after they arrive, or when they are switching between flights.

• Provide excellent customer service to passengers regarding their luggage.

• Monitor the baggage service carousels, ensuring all passengers receive their baggage.

• Address issues and process baggage claims involving lost or damaged baggage.

• Assist passengers by answering questions, providing directions, or attending to their other needs. This includes helping passengers with inquiries about delayed or lost baggage.

• Coordinate with flight and ground crews.

• Ensure compliance with safety regulations and company policies.

• Perform duties in accordance with all safety, security, compliance, and quality standards and procedures by the Company, by our Clients, and by regulatory authorities.

Qualifications

• Must be 18 years of age or older.

• Must be able to lift up to 50 lbs.

• Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.

Preferred Qualifications:

• Customer service experience.

• 1 year of similar work experience.

REQNUMBER: 171255

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.