Bag Room Lead

Laredocc; Laredo (TX); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Performance Bonus – Tiered Scale

Sick and Personal Time Off

Club-Provided Uniforms

Job summary

Laredo Country Club is seeking a Bag Room Lead to guide the Bag Room team and ensure a welcoming, professional experience for members and guests. The role supports daily operations, maintains golf cart fleets and driving range, and collaborates with other departments to uphold service standards.

Ideal candidates bring leadership experience, strong communication, and a commitment to outstanding member service in a fast-paced, club setting.

Qualifications

• Prior leadership or supervisory experience.
• Strong communication and interpersonal skills.
• Experience in golf, hospitality, or country club operations preferred.

Responsibilities

• Lead Bag Room staff in daily operations and events.
• Coordinate with Bag Room Manager and other leads on plans.
• Delegate tasks based on operational needs and staffing.

Skills

Leadership

Customer service

Communication

Teamwork

Job description

Bag Room Lead

Club Mission

"The premier private club experience, Laredo Country Club provides a family-oriented social setting devoted to promoting exceptional sport, dining, social and recreational member experiences. Our club is the place to be in Laredo with a warm friendly atmosphere for our family of members and staff."

Club Vision

"Our Family's Second Home"

Employee Mission

"To empower our family of employees through fostering a positive environment, we will provide the most vibrant atmosphere with quality amenities as the premier country club in South Teas, while enhancing the club experience by always striving for excellent service."

Position Summary

We are seeking a self-motivated, enthusiastic, and service-oriented individual to serve as a Bag Room Lead. This position plays an important role in leading the Bag Room team and ensuring a welcoming, professional, and positive experience for members, guests, and staff. The Bag Room Lead is responsible for assisting with the daily operations of the Bag Room, maintaining the golf cart fleet and driving range, and supporting the overall efficiency of golf operations. This position works closely with other department leads and managers. The Bag Room Staff are often among the first team members to interact with members and guests upon their arrival at the Club, the Bag Room Lead is expected to consistently demonstrate exceptional customer service, professionalism, teamwork, and attention to detail.

Essential Duties & Responsibilities

• Lead and support Bag Room Staff in daily operations and during special events
• Coordinate with other Leads, the Bag Room Manager, and the First Assistant Golf Professional regarding daily operations, projects, and special events
• Delegate tasks and responsibilities to Bag Room Staff based on operational needs
• Ensure appropriate coverage throughout the golf facilities and related operations
• Provide exceptional golf bag, golf cart, and driving range services to members and guests
• Load and stage golf bags from Bag Room storage onto golf carts
• Remove golf bags from golf carts and return them to their assigned locations within Bag Room storage
• Assist with maintaining the cleanliness, organization, and overall appearance of the Bag Room and surrounding areas
• Assist with maintaining the golf cart fleet and ensuring carts are properly staged, clean, and ready for member and guest use
• Support the organization and upkeep of the driving range as directed, in coordination with the Practice Facilities Manager and Driving Range Attendants
• Monitor daily operations and communicate staffing, equipment, or service concerns to management in a timely manner
• Maintain a professional and courteous demeanor when interacting with members, guests, coworkers, and Club leadership
• Perform additional duties and responsibilities as assigned by management

Position Requirements & Expectations

• Must possess a valid driver's license and have reliable transportation
• Working knowledge of the game of golf and proper golf etiquette
• Strong communication and interpersonal skills, with the ability to build positive relationships with members, guests, and Club staff
• Ability to lead by example and maintain a professional attitude in a fast-paced, team-oriented environment
• Ability to prioritize tasks, multitask effectively, and adapt to changing operational needs
• Ability to work collaboratively with Leads, Managers, and other Club departments
• Commitment to maintaining the Club's goal of making it, "Our Members' Second Home"
• Knowledge of and ability to follow established procedures and perform assigned responsibilities during emergency situations
• Ability to maintain a high level of professionalism, confidentiality, and discretion while representing the Club

Preferred Qualifications

• Six months or more of leadership, supervisory, or managerial experience
• Experience in golf, hospitality, country club, resort, or customer-service operations is preferred
• Previous experience working in a team-oriented environment
• Experience managing multiple tasks and priorities in a fast-paced environment

Benefits

• Performance Bonus – Tiered Scale
• Sick and Personal Time Off
• Club-Provided Uniforms

Furthermore

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skill that may be required.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Este empleador participa en E-Verify y proporcionara al gobierno federal la informacion de su Formulario I-9 para confirmar que usted esta autorizado para trabajar en los EE.UU.. Los empleadores solo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9.