Backroom & Customer Experience Specialist

The TJX Companies, Inc.; Gloucester (VA); On-site; USD 17,908 - 19,286; Full time

Benefits offered by this job

Associate discount

401(k)

Medical/Dental/Vision

Life insurance

Employee discounts

Job summary

The TJX Companies, Inc. in Gloucester VA is seeking a team member to deliver an exceptional customer experience, maintain a clean and organized store, and support daily operations across departments.

You will engage with customers, handle transactions, promote loyalty programs, and assist in merchandising while upholding loss-prevention standards. The role emphasizes adaptability, strong communication, and teamwork in a fast-paced retail environment.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication

Multi-tasking

Adaptability

Teamwork

Job description

The TJX Companies, Inc. in Gloucester VA is seeking a team member to deliver an exceptional customer experience, maintain a clean and organized store, and support daily operations across departments.

You will engage with customers, handle transactions, promote loyalty programs, and assist in merchandising while upholding loss-prevention standards. The role emphasizes adaptability, strong communication, and teamwork in a fast-paced retail environment.