Backend Software Engineer II (AI Specialization)

Commerce; Atlanta (GA); Hybrid; USD 95,000 - 160,000; Full time

Job summary

Commerce is seeking a Backend Software Engineer II (AI Specialization) to explore, prototype, and build AI‑driven product experiences across our commerce ecosystem. You will design agent‑based systems that unify data from BigCommerce, Makeswift, and partner tools, enabling natural language interactions within our products.

You’ll collaborate with NLP experts, ship rapid PoCs, and contribute to internal tooling for LLM fine‑tuning and safe action execution.

Qualifications

• BS or higher in Computer Science or related technical field.
• 3+ years of backend or full‑stack software development, with a focus on AI/MCP/A2A systems.
• Strong Go programming skills and experience with LLMs (OpenAI, Anthropic, etc.).
• Experience with RESTful APIs and data integration across systems.
• Understanding of prompt engineering concepts and safe action execution.
• Excellent problem solving and cross‑functional collaboration skills.

Responsibilities

• Design, build, and iterate on AI agents that interact with data across ecosystems to drive automation.
• Connect agents to MCP servers to surface capabilities and enable powerful user experiences.
• Build AI agents that interpret user intent and call necessary APIs for store actions.
• Integrate AI assistant features into the BigCommerce control panel for natural language queries.
• Collaborate with product designers and NLP experts to deliver intuitive conversational experiences.
• Develop proofs‑of‑concept to validate key user stories quickly.
• Contribute to internal tooling and frameworks for LLM fine‑tuning and prompt engineering.

Skills

Go

LLMs

REST APIs

Prompt engineering

AI agent concepts

Education

BS or higher in Computer Science or related field

Tools

LangChain

Semantic Kernel

MCP servers

Job description

Welcome to the Agentic Commerce Era

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI‑driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever‑changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.

Job Overview

BigCommerce is seeking a Backend Software Engineer II (AI Specialization) to help us explore, prototype, and build powerful product experiences using intelligent AI agents. You’ll be at the forefront of defining how users interact with our products through natural language, by designing agent‑based systems that unify and act on data from various Commerce products (BigCommerce, Makeswift, B2B, and B2C) and partner systems.

What You’ll Do

• Design, build, and iterate on AI agents that interact with data across BigCommerce and partner ecosystems to drive automation
• Connect agents to MCP (Model Context Protocol) servers that interact with various backend systems (APIs, databases, etc.) to surface their capabilities to the AI agents and drive powerful and intuitive user experiences
• Build AI agents that can assist with store management actions, by interpreting user intent and calling necessary APIs
• Develop and integrate AI assistant features directly into the BigCommerce control panel to support natural language queries and actions
• Collaborate with product designers and NLP experts to deliver intuitive, useful, and delightful conversational experiences
• Quickly build proof‑of‑concept solutions to validate relevant user stories
• Contribute to internal tooling and frameworks that support LLM fine‑tuning, prompt engineering, and safe action execution

Who Are You

• 3+ years of experience in backend or full‑stack software development, ideally with a focus on AI/MCP/A2A systems
• BS or higher degree in Computer Science or related technical field
• Strong and proven programming skills in Go
• Experience working with LLMs (OpenAI, Anthropic, etc.) and building agentic AI applications
• Understanding of prompt engineering concepts
• Understanding of RESTful APIs and data integration across systems
• Excellent problem‑solving skills and ability to work in a fast‑paced, exploratory environment
• Strong collaboration and communication skills in cross‑functional teams
• Strong preference toward execution and delivery

Preferred

• Experience with e‑commerce platforms or SaaS product development
• Background in conversational AI or natural language processing
• Familiarity with prompt engineering and chaining tools (LangChain, Semantic Kernel, etc.)
• Previous work with rules‑based systems, automation tools, or AI copilots

Work Where You Thrive

For candidates based in the Austin or Atlanta metro areas, the position follows a hybrid work model with three days per week in the office, balancing focused individual work with meaningful in‑person collaboration.

Compensation Transparency

(Pay Transparency Range: $95,000.00 - $160,000.00) The national base salary range for this role is posted above in this job post. Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams. Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.

Inclusion and Belonging

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/