Senior Software Engineer (AI Agents)

Cacheflow; Austin (TX); Hybrid; USD 116,000 - 195,000; Full time

Job summary

Commerce is seeking a backend/AI engineer to design, build, and iterate on AI agents that interact with data across BigCommerce and partner ecosystems to automate workflows. You will connect agents to MCP servers to surface capabilities and drive compelling user experiences inside the control panel.

Collaborating with NLP experts, you will deliver agentic AI features, build proofs of concept, and contribute to internal tooling for LLM tuning and safe action execution in a hybrid model based in

Qualifications

• 5+ years of backend or full‑stack software development with AI focus.
• BS or higher in Computer Science or related field.
• Proficiency in Go programming.
• Experience with LLMs and building agentic applications.
• Understanding of prompt engineering and RESTful APIs.

Responsibilities

• Design, build, and iterate on AI agents that interact with data across BigCommerce and partner ecosystems.
• Connect agents to MCP servers to surface capabilities for powerful user experiences.
• Build agents that interpret user intent and call necessary APIs for store actions.
• Integrate AI assistant features into the BigCommerce control panel for natural language queries.
• Collaborate with product designers and NLP experts on conversational UX.
• Create proof-of-concept solutions to validate key user stories.
• Contribute to tooling for LLM fine-tuning, prompt engineering, and safe action execution.

Skills

Go

LLMs

REST APIs

MCP/A2A

Backend/Full-stack

Prompt engineering

AI integration

Communication

Education

BS in CS

Tools

LangChain

Semantic Kernel

Job description

What You’ll Do

• Design, build, and iterate on AI agents that interact with data across BigCommerce and partner ecosystems to drive automation
• Connect agents to MCP (Model Context Protocol) servers that interact with various backend systems (APIs, Databases, etc.) to surface their capabilities to the AI agents to drive powerful and intuitive user experiences
• Build AI agents that can assist with store management actions, by interpreting user intent and calling necessary APIs
• Develop and integrate AI assistant features directly into the BigCommerce control panel to support natural language queries and actions
• Collaborate with product designers and NLP experts to deliver intuitive, useful, and delightful conversational experiences
• Quickly build proof‑of‑concept solutions to validate relevant user stories
• Contribute to internal tooling and frameworks that support LLM fine‑tuning, prompt engineering, and safe action execution

Who Are You

• 5+ years of experience in backend or full‑stack software development, ideally with a focus on AI, MCP, and A2A systems
• BS or higher degree in Computer Science or a related technical field
• Strong and proven programming skills in Go
• Experience working with LLMs (OpenAI, Anthropic, etc.) and building agentic AI applications
• Understanding of prompt engineering concepts
• Deep understanding of RESTful APIs and data integration across systems
• Excellent problem‑solving skills and ability to work in a fast‑paced, exploratory environment
• Strong collaboration and communication skills in cross‑functional teams
• Strong preference toward execution and delivery

Preferred

• Experience with e‑commerce platforms or SaaS product development
• Background in conversational AI or natural language processing
• Familiarity with prompt engineering and chaining tools (LangChain, Semantic Kernel, etc.)
• Experience building in or for mobile environments (iOS/Android) is a plus
• Previous work with rules‑based systems, automation tools, or AI copilots

Work Where You Thrive

For candidates based in the Austin or Atlanta metro area, the position follows a hybrid work model with three days per week in the office, balancing focused individual work with meaningful in‑person collaboration.

(Pay Transparency Range: $116,000.00 - $195,000.00)

Compensation Transparency

The national base salary range for this role is posted above in this job post.

Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams.

Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.

Inclusion and Belonging

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/