Back-Office Product Manager: Inventory & AI

Scotch; New York (NY); On-site; USD 150,000 - 170,000; Full time

Benefits offered by this job

Competitive equity package

Medical, dental, vision coverage

Unlimited flexible PTO

Job summary

Scotch is seeking a product manager to drive the back-office catalog, inventory, and ordering features of our SaaS platform for liquor retailers. You’ll own the roadmap end-to-end, shape the back-office experience, and collaborate with engineering and merchants to prioritize AI-enabled improvements.

You’ll work in a small product org with real autonomy, set strategy with input from customers, and deliver high-impact releases across multi-location tenants while maintaining trust and governance in

Qualifications

• 5+ years of product management experience, with a track record of owning product areas from discovery through launch and iteration.
• Experience managing complex, data-heavy web applications strongly preferred, including evolving established workflows that customers rely on daily.
• Experience bringing AI-powered features from concept to production within an established SaaS product, with an understanding of quality evaluation, user trust, and where human oversight is needed.
• Experience designing administrative workflows and multi-tenant products, including roles, permissions, approvals, audit needs, and support for multiple locations and teams.
• Demonstrated autonomy and accountability, with experience making product decisions independently and taking ownership of the outcomes.
• Strong customer discovery skills, with a habit of observing users, testing assumptions, and incorporating findings into product decisions. Enthusiasm for onsite research with store owners, managers, buyers, and bookkeepers.
• Sound product judgment and self-awareness, with the ability to explain tradeoffs, recognize when a decision isn’t working, and adjust course.
• Strong prioritization skills, with experience managing multiple workstreams and balancing customer needs, platform investments, and longer-term opportunities.
• Clear written and verbal communication, including actionable product requirements and the ability to explain decisions to engineering, customers, cross-functional partners, and executives.

Responsibilities

• Own the merchant operations roadmap for the back-office web app, turning direction into a sequence of releases and deciding what goes into each one.
• Own core inventory and back-office workflows: creating and editing products, receiving, ordering, transfers, pricing, and shelf labels.
• Gather requirements from merchants and their staff to understand what they need, what they actually do, and the frequent gap between the two.
• Execute on our AI feature strategy within the back office: which problems it should solve, how it earns merchant trust, and how we measure whether it's working.
• Serve as the product point of contact for support, onboarding, and go-to-market on anything in the back-office feature areas you own.
• Shape the direction for the back office with us, then own the decisions inside it and defend those tradeoffs to people who'd rather ship something else.
• Translate messy, conflicting merchant input into a clear direction, and hold that direction when the inputs keep changing.
• Write requirements that describe the problem and the outcome, not the implementation.
• Design for organizational scale, not just data scale: the same workflow has to work for a solo owner and for a multi-location tenant with layered roles, delegated access, and different people responsible for different things.
• Decide where AI belongs in a workflow (what it drafts, what it automates, where it must show its work, and where a human stays in the loop) and define how we evaluate quality before we ship.
• Prioritize across merchant escalations, platform work, and the long-horizon bets that never feel urgent.
• Partner closely with engineering on scoping and sequencing, including when the right answer is "not yet".
• Coordinate releases end to end: what goes in, how it rolls out, who needs to know before it lands, and what happens when it doesn't go to plan.
• Define what success looks like before we build, instrument the work, watch adoption, and say plainly when something didn't land.
• Spend real time with merchants and their back-office staff, and bring back what nobody would have found in a ticket.
• Raise the bar on how we write, how we decide, and how we talk to merchants.

Skills

Product management

Data-heavy web apps

AI features

Multi-tenant products

Autonomy

Prioritization

Communication

Tools

SQL

Job description

Scotch is seeking a product manager to drive the back-office catalog, inventory, and ordering features of our SaaS platform for liquor retailers. You’ll own the roadmap end-to-end, shape the back-office experience, and collaborate with engineering and merchants to prioritize AI-enabled improvements.

You’ll work in a small product org with real autonomy, set strategy with input from customers, and deliver high-impact releases across multi-location tenants while maintaining trust and governance in