Back Office Operations Administrator - Roofing Operations

Roofserv; Nashville (TN); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

RoofServ in Nashville, TN is seeking a highly organized Back Office Operations Administrator to support the daily administrative and operational functions of the Nashville office. You will report directly to the Nashville Market President and help ensure projects, customers, and internal systems run efficiently.

This full‑time role requires managing ServiceTitan, data entry, scheduling, invoicing, and coordination with sales, production, and leadership to drive market growth while maintaining

Qualifications

• Organize daily office operations and coordinate across teams.
• Strong communication and customer service mindset in a fast-paced environment.
• Proficiency with Microsoft Office and CRM/software systems.

Responsibilities

• Answer incoming customer calls for new business inquiries and support existing customers.
• Manage ServiceTitan: data entry, scheduling, lead/appointment assignment, and updating records.
• Organize projects and track progress through production and completion stages.
• Coordinate permitting and licensing for the Nashville office.
• Assist with accounts receivable collections and customer invoicing.
• Support job costing and project financial tracking.
• Maintain organized records and ensure accuracy across departments.
• Serve as a communication hub between customers, sales, production and leadership.
• Help implement and improve operational processes as the Nashville market grows.

Skills

Organizational skills

Multitasking

Communication skills

Customer service

Attention to detail

Problem solving

Microsoft Office

Tools

ServiceTitan

CRM software

Job description

Back Office Operations Administrator – Roofing Operations

Location: Nashville, TN
Compensation: $60,000 annually (W2)
Start Date: As early as 8 June 2026

RoofServ is a fully licensed and insured residential and commercial re‑roofing contractor bringing our success from Atlanta (1,000+ roofs installed annually) to the greater Nashville market. We are seeking a highly organized and dependable Back Office Operations Administrator to support the daily administrative and operational functions of our Nashville office. This role will report directly to the Nashville Market President and serve as a critical operational leader helping ensure projects, customers, and internal systems run efficiently.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Why Join Us?

• Stable Salary & Growth Opportunity – full‑time W2 position with long‑term advancement potential.
• Benefits – health insurance, dental, paid time off, and 401(k) with company match.
• High‑Impact Role – become a key operational leader within a rapidly growing roofing company.
• Team Environment – work directly alongside company leadership and field teams to help drive market growth.
• Best‑in‑Class Technology – utilize ServiceTitan and proven operational systems designed for scale.

What You’ll Do:

• Answer incoming customer calls for new business inquiries and existing customer support.
• Manage and maintain our ServiceTitan platform, including:
  • Customer data entry
  • Job scheduling
  • Assigning leads and appointments to sales representatives
  • Updating project records and workflows
• Organize projects and track job progress through various stages of production and completion.
• Coordinate permitting and licensing requirements for the Nashville office.
• Assist with accounts receivable collections and customer invoicing.
• Support job costing and project financial tracking.
• Maintain organized records and ensure operational accuracy across all departments.
• Serve as a communication hub between customers, sales representatives, production teams, and leadership.
• Help implement and improve operational processes as the Nashville market grows.

What We’re Looking For:

• Previous experience in office management, operations coordination, or administrative leadership is a plus but not required – we’re looking for someone that is sharp and organized who wants to be part of a growing organization.
• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.
• Ability to work in a fast‑paced environment and manage competing priorities.
• Detail‑oriented with strong problem‑solving capabilities.
• Proficiency with Microsoft Office and CRM/software systems.
• Self‑motivated, dependable, professional, and team‑oriented.

Compensation & Benefits:

• $60,000 annual salary (W2)
• Health insurance
• Dental insurance
• 401(k) with company match
• Paid time off
• Career advancement opportunities within a growing organization

About Us:

Founded on the principles of integrity, craftsmanship, and customer care, RoofServ was created to raise expectations in the roofing industry. Our leadership team brings years of experience in both residential and commercial roofing, and we have built a reputation for reliability, quality, and transparent communication. Now, we’re bringing our systems, scale, and success to Nashville.

Job Type:

Full‑time

Work Location:

In person, Nashville, TN