Back Office Manager

Samsung Electronics Perú; Plano (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k)

Employee Purchase Program

Tuition Assistance

Paid Time Off

Student Loan Program

Wellness Incentives

MBO bonus

Job summary

Samsung Electronics America, Inc. is seeking a seasoned HR Shared Services Back Office Leader to guide a team of HR professionals and ensure efficient delivery of HR services.

You will oversee onboarding, offboarding, training, and reporting, while driving process improvements and ensuring regulatory compliance. The role requires strong leadership, HR policy expertise, and excellent communication skills to collaborate with other HR teams and subsidiaries.

Qualifications

• Bachelor's degree in related field and 4+ years of related work experience.
• Strong knowledge of HR policies, procedures, and best practices.
• Experience in HR Shared Services or Service Center environment.
• Strong leadership, management, and coaching skills.
• Excellent written and verbal communication skills.
• Strong problem-solving, analytical, and critical thinking abilities.
• Proficient in Microsoft Office, HRIS, and other HR technology.
• Strong attention to detail and ability to manage multiple tasks and priorities.

Responsibilities

• Lead a team of HR professionals and provide guidance, coaching, and mentorship to ensure effective performance
• Manage day-to-day operations of the HR Shared Services Back Office team, including onboarding, off-boarding, Samsung U, training, and reporting
• Ensure that all HR services are delivered in a timely, accurate, and professional manner
• Provide change management and process improvement recommendations
• Continuously improve HR processes and procedures to ensure efficiency and effectiveness
• Ensure compliance with all legal and regulatory requirements, including data privacy and security
• Collaborate with other HR teams and subsidiaries to ensure alignment of HR services
• Develop and maintain positive relationships with employees, managers, and other stakeholders
• Motivate the team to achieve organizational goals
• Present best practices and recommendations for expanded use to management and subs
• Empower team members with skills to improve their confidence, knowledge, and communication skills
• Conduct training of team members to maximize their potential
• Ability and willingness to back-up, support, and fill in for any member on the team

Skills

Leadership

Coaching

Onboarding

Offboarding

HR Policies

HRIS

Data Privacy

Communication

Education

Bachelor's degree in related field

Tools

Microsoft Office

HRIS

Job description

Position Summary

Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

• Lead a team of HR professionals and provide guidance, coaching, and mentorship to ensure effective performance


• Manage the day-to-day operations of the HR Shared Services Back Office team, including onboarding, off-boarding, Samsung U, training, and reporting


• Ensure that all HR services are delivered in a timely, accurate, and professional manner


• Provide change management and process improvement recommendations


• Continuously improve HR processes and procedures to ensure efficiency and effectiveness


• Ensure compliance with all legal and regulatory requirements, including data privacy and security


• Collaborate with other HR teams and subsidiaries to ensure alignment of HR services


• Develop and maintain positive relationships with employees, managers, and other stakeholders


• Motivate the team to achieve organizational goals


• Present best practices and recommendations for expanded use to management and subs


• Empower team members with skills to improve their confidence, knowledge, and communication skills


• Conduct training of team members to maximize their potential


• Ability and willingness to back-up, support, and fill in for any member on the team

Skills and Qualifications

• Bachelor's degree in related field preferred, and 4+ years of related work experience required


• Strong knowledge of HR policies, procedures, and best practices


• Experience in HR Shared Services or Service Center environment


• Strong leadership, management, and coaching skills


• Excellent written and verbal communication skills


• Strong problem-solving, analytical, and critical thinking abilities


• Proficient in Microsoft Office, HRIS, and other HR technology


• Strong attention to detail and ability to manage multiple tasks and priorities

Benefits

• Medical


• Dental


• Vision


• Life Insurance


• 401(k)


• Employee Purchase Program


• Tuition Assistance (after 12 months)


• Paid Time Off


• Student Loan Program (after 12 months)


• Wellness Incentives


• and many more.


• In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [e-mail] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands.

To discover more, please visit our official newsroom at https://news.samsung.com/global/.