Back Office Contact Processing - Operations Data Analyst I - P1

Credit One Bank; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Credit One Bank, N.A. is seeking an Operations Data Analyst I to support the growth of the organization within the Customer Service Analytics team.

You will collect, consolidate, analyze, and visualize data from diverse sources to optimize processes and enhance the card member experience. The role emphasizes strong analytical skills, attention to detail, and the ability to work independently or with others.

Qualifications

• 1–2 years of experience in research or analytics environment, including programming, data mining, analysis, and reporting.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Demonstrated knowledge of data processing and analysis tools such as Python, SQL, SAS, and Tableau
• Ability to work independently and with others.
• Demonstrate company core values of excellence, ownership, collaboration, and integrity.

Responsibilities

• Prepare operational reports by collecting, interpreting, evaluating, and summarizing information and trends to develop integrated business analyses and projections for incorporation into strategic decision-making.
• Recommend systems improvements to senior management based on analysis of current practices, outcomes, and trends. Participate in the implementation and monitoring of approved changes.
• In collaboration with direct manager and peer analysts, conduct internal stakeholder research to support strategic and business planning.
• Perform daily, weekly, and monthly reviews and analyses of current processes using department-defined operational metrics and reports.
• Understand and communicate the financial and operational impact of changes to procedures or strategies.
• Perform other duties as assigned.

Skills

Data analysis

Analytical thinking

Independent work

Communication skills

Attention to detail

Education

Bachelor’s Degree or equivalent work experience

Tools

Python

SQL

SAS

Tableau

Job description

Description

Position Summary

Credit One Bank is looking for an Operations Data Analyst I to support the overall growth of the organization. The Operations Data Analyst I will focus on improving and maintaining customer service standards through the analysis of diverse business systems and processes. The individual in this position will work within the Customer Service Department's Analytics team and will be responsible for collecting, consolidating, analyzing, and visualizing data from various sources, with the purpose of optimizing processes, improving operations systems, and providing the best card member experience. The ideal candidate is driven by analysis, efficiency, and quality, and will be ready to help guide the direction of a growing company.

Summary of Essential Job Functions

• Prepare operational reports by collecting, interpreting, evaluating, and summarizing information and trends to develop integrated business analyses and projections for incorporation into strategic decision-making.


• Recommend systems improvements to senior management based on analysis of current practices, outcomes, and trends. Participate in the implementation and monitoring of approved changes.


• In collaboration with direct manager and peer analysts, conduct internal stakeholder research to support strategic and business planning.


• Perform daily, weekly, and monthly reviews and analyses of current processes using department-defined operational metrics and reports.


• Understand and communicate the financial and operational impact of changes to procedures or strategies.


• Perform other duties as assigned.

Position Requirements

• 1-2 years of experience in research or analytics environment, including programming, data mining, analysis, and reporting


• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy


• Demonstrated knowledge of data processing and analysis tools such as Python, SQL, SAS, and Tableau


• Ability to work independently and with others


• Demonstrate company core values of excellence, ownership, collaboration, and integrity

Preferred

• Bachelor’s Degree or equivalent work experience


• Academic or professional experience using Python or SAS for data analysis and statistics, and Tableau for data visualization


• Excellent written and verbal communication skills


• Knowledge of credit card banking industry practices, regulations, and standards


• Understanding of standard business and customer service practices

Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.