Back-of-House Shift Lead: Lead with Growth & Excellence

Chick-fil-A; Valparaiso (IN); On-site; USD 25,000 - 30,000; Full time

Job summary

Chick-fil-A at Valparaiso is seeking a Back of House Shift Lead to drive operational excellence and a positive team environment. This leader sets the shift tone by promoting urgency, accountability, and Chick-fil-A’s four core values: Character, Culture, Excellence, and Growth.

The role requires organizing shifts, calibrating standards through RSA checks, and mentoring team members while maintaining service quality and guest satisfaction in a fast-paced setting.

Qualifications

• Ability to lead, inspire, and hold others accountable in a professional and encouraging manner.
• Consistently reliable, punctual, and proficient in all operational roles.
• Servant leadership mindset with the ability to perform under pressure while supporting team morale.

Responsibilities

• Organize each shift by preparing a detailed setup sheet to ensure team success.
• Ensure team calibration on Chick-fil-A standards by conducting RSA per shift.
• Perform and verify morning, midday, and afternoon checklists.
• Hold full responsibility for the success of the shift and the performance of all team members under your leadership.

Skills

Leadership

Staff coaching

Operational excellence

Time management

Job description

Chick-fil-A at Valparaiso is seeking a Back of House Shift Lead to drive operational excellence and a positive team environment. This leader sets the shift tone by promoting urgency, accountability, and Chick-fil-A’s four core values: Character, Culture, Excellence, and Growth.

The role requires organizing shifts, calibrating standards through RSA checks, and mentoring team members while maintaining service quality and guest satisfaction in a fast-paced setting.