Back of House Leader

Chick-fil-A; Mount Pleasant (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Learning from experienced Operators

Growth and development opportunities

Competitive pay

Hands-on in high-volume operations

Immediate guest service responsiveness

Job summary

Chick-fil-A Mount Pleasant is seeking a Team Leader who embodies our core values and servant leadership. You will support senior leadership in daily operations and coach team members to uphold our standards of service, speed, and hospitality.

As a Team Leader, you will lead by example, open/close shifts, manage daily tasks, and ensure exceptional guest experiences in a fast-paced environment. A friendly attitude and strong communication are essential to success.

Qualifications

• Must have a friendly and positive demeanor with guests.
• Ability to create meaningful connections and communicate enthusiastically.
• Strong customer service mindset and commitment to team success.
• Experience or willingness to coach and develop team members.
• Ability to thrive in a fast-paced restaurant environment.

Responsibilities

• Support senior leadership in daily operations and accountability for Operational Excellence.
• Lead shifts, open/close, and manage drawers and daily tasks.
• Coach and develop team members to meet service standards.
• Model Chick-fil-A culture and serve as a role model for the team.
• Ensure high-quality guest experience and responsive guest service.

Skills

Smile

Eye contact

Speak Enthusiastically

Emotional connections with guests

Reliable transportation

Fast-paced environment

People skills

Customer service

Team member performance management

Teamwork and ownership

Shift lead experience (preferred)

Job description

A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Competitive pay
• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator's restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.