Front End Department Supervisor

Lowe's Companies, Inc.; Coon Rapids (MN); On-site; USD 31,547 - 34,026; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) with company match

Paid time off

Employee Assistance Program

Job summary

A leading home improvement retailer in Coon Rapids is seeking a dedicated team leader to oversee front-end and fulfillment operations. The position requires strong leadership skills and a commitment to outstanding customer service. Candidates should have at least 4 years of experience in a retail environment and experience in supervising teams. Key responsibilities include team management, operational efficiency, and training associates. This role offers competitive pay and a comprehensive benefits package including health insurance and 401(k) plans.

Qualifications

• High school diploma or GED or equivalent experience.
• 4 years of experience in a retail environment.
• Experience providing direction to teams.

Responsibilities

• Assign team members to activities based on customer demands.
• Connect with the team daily to understand challenges.
• Drive excellent customer service through effective staffing.

Skills

Team Leadership

Customer Service

Operational Excellence

Talent Management

Cross-Training

Education

High school diploma or GED

4 years of experience in retail

Tools

Microsoft Office Suite

Store Computer Systems

Job description

Key Responsibilities

• Team Leadership: Assigns team members to activities, ensuring staff coverage meets customer demands and redeploying when necessary to support needs throughout the department.
• Talent Management: May participate in interviews and provide input into selection decisions for new associates in the assigned area.
• Team Support: Connects with the team daily to understand challenges, elevating issues when necessary; provides open and timely feedback and performance coaching, redirecting problematic behavior as needed; partners with ASM for formal disciplinary action when required.
• Culture and Growth: Encourages the team to share ideas and best practices for delivering outstanding customer service; fosters associate growth and development through coaching and regular performance feedback; recognizes accomplishments and effective behaviors.
• Operational Excellence: Empowers and coaches the team to follow proper processes, driving operational efficiencies to present department areas that support SMART customer service and sales; monitors and strives to achieve key operational performance metrics; identifies barriers and communicates them, implementing timely solutions.
• Issue Response and Safety: Responds quickly to unexpected events (e.g., callouts, no-shows, unscheduled deliveries) by reprioritizing tasks; monitors safety and security, ensuring proper use of power equipment and daily shrink prevention measures; conducts daily safety reviews and maintains clean, organized store areas.
• Continuous Improvement: Recommends strategies to reduce unproductive time, waste or product loss; analyzes operations to reduce impact on the customer; seeks feedback and pursues self-development; builds cross-functional relationships.
• Role Adaptability: Sets an example by adapting quickly to challenges and changes; in locations without a Fulfillment DS, assumes Front-End Department Supervisor responsibilities with Fulfillment oversight; oversees front-end and fulfillment activities (checkout, returns, overrides, till audits, Pro fulfillment, pickup in-store, install, delivery picking, staging, and fulfilling).
• Customer Service and Staffing: Drives excellent customer service by ensuring front-end support greets customers, answers phones, addresses inquiries, and proactively resolves concerns; allocates headcount based on customer demand across fulfillment and front-end functions; conducts research on shortages/overages and manages cash handling and bank deposits where applicable; monitors Customer Service desk activity and readiness of delivery orders.
• Cross-Training and Communication: Cross-functionally trains in other store areas to deliver top customer service; directs calls appropriately; conducts fulfillment area walks to ensure safety and cleanliness; validates items carried in/out of the store as appropriate; performs other duties as assigned; serves as Manager-on-Duty (MOD) with leadership over store operations, engagement, and staffing.
• Store Operations and Compliance: Ensures aisles are clean and safe; observes and coaches during in-the-moment interactions; hands off shift observations to the next MOD; escalates non-MOD activities to appropriate leaders.

Required Qualifications

• High school diploma or GED or equivalent experience; education considerations may be waived where applicable.
• 4 years of experience in a retail environment (or 5 years if education requirement is not met).
• Experience providing direction or supervision to teams (with or without direct reports).
• Experience supporting or participating in training, mentoring and developing associates; experience working cross-functionally.
• Experience using Microsoft Office Suite; ability to obtain sales-related licensure or registration as required by law.

Preferred Qualifications

• Experience supporting front-end or back-end operations in retail; experience in customer service roles.
• Experience in a leadership role with direct report responsibility; experience in the home improvement retail sector.
• Experience in a fast-paced retail environment; experience in key carrying roles with MOD responsibilities.
• Experience using store computer systems (e.g., Project Tool, Genesis, Sterling, M2O, Thin Client).

Pay and Benefits

Pay Range: $22.90 - $24.70 per hour. Starting pay may vary based on position, location, education, training, and/or experience. For information regarding benefit programs and eligibility, visit https://talent.lowes.com/us/en/benefits.

Associate Benefits: Health, dental and vision insurance; life and disability insurance; paid time off; flexible spending and health savings accounts; 401(k) with company match; Employee Assistance Program; education support; travel accident insurance; maternity and parental leave; adoption assistance; Lowe’s associate discount and other discretionary benefits depending on eligibility.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, gender, age, ancestry, national origin, disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected by law.