Front End Department Supervisor

Lowe's Companies, Inc.; Blaine (MN); On-site; USD 31,547 - 32,786; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

401(k) with company match

Paid time off

Employee Assistance Program

Job summary

A leading home improvement retailer is seeking a team leader in Blaine, Minnesota, to oversee daily operations, ensure exceptional customer service, and lead a team effectively. The role requires at least 4 years of retail experience and skills in directing team operations. Responsibilities include performance coaching, operational excellence, and addressing customer inquiries. Benefits include health insurance, paid time off, and a 401(k) with company match, making this a great opportunity for experienced retail professionals.

Qualifications

• 4 years of experience in a retail environment.
• Experience directing or supervising teams.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Lead a team to meet customer demands and operational efficiencies.
• Monitor team performance metrics and implement solutions.
• Ensure safety and security in the store environment.

Skills

Team Leadership

Coaching

Customer Service

Operational Efficiency

Problem Solving

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Key Responsibilities

• Team Leadership: Assigns team members to activities, ensuring staff coverage meets customer demands and redeploying when necessary to support department needs.
• Participate in interviews and provide input into selection decisions for new associates in assigned area.
• Connects with the team daily to understand challenges and elevates issues as needed.
• Provides open and timely feedback and performance coaching to team members; redirects problematic or ineffective behavior as necessary and partners with ASM for formal disciplinary action when needed.
• Encourages the team to share ideas and best practices for outstanding customer service and key support activities.
• Empowers others to make decisions while providing guidance when necessary.
• Provides recognition for achieving goals and demonstrating effective behaviors.
• Fosters associate growth and development through coaching and regular performance feedback to ensure confidence and competency in their roles.
• Identifies associate relations concerns and takes appropriate action, including elevating concerns to senior management or HR as needed.
• Operational Excellence: Empowers and coaches the team to follow proper processes and achieve operational efficiencies; maintains department readiness for SMART customer service and sales.
• Monitors and drives team achievement of key operational performance metrics; identifies barriers to processes or customer experience and implements timely solutions.
• Responds quickly to unexpected events (e.g., callouts, no-shows, unscheduled deliveries) by reprioritizing tasks.
• Monitors the use of store power equipment, ensuring safe operation and addressing violations with associates.
• Maintains focus on safety, security and shrink prevention by securing doors and gates, reporting signs of theft, and safeguarding inventory and shrink budget integrity.
• Conducts daily safety reviews, notes hazards, keeps store areas clean and organized, and monitors security risks.
• Continuous Operational Improvement: Recommends strategies to reduce unproductive time, waste or product loss and encourages the team to do the same.
• Analyzes operational activities to reduce impact on the customer; seeks and acts on performance feedback; builds cross-functional relationships; adapts quickly to work challenges and organizational change.
• In locations without a Fulfillment DS, assumes responsibilities specific to the Front-End Department Supervisor with Fulfillment oversight; oversees front-end and fulfillment activities (checkouts, returns, overrides, till audits, Pro fulfillment, Pickup In-store, install, delivery picking, staging, and fulfilling).
• Drives excellent customer service by ensuring the front-end support team greets customers, answers phones, responds to inquiries, and proactively addresses concerns.
• Allocates appropriate headcount based on customer demand for fulfillment and front-end functions (e.g., Garden, Pro, and Front register areas; Customer Service and Returns Desks; Head Cashier posts; Money Room).
• Researches shortages or overages; deposits cash; handles register pulls and loans; monitors Customer Service desk activity; validates readiness of all delivery orders and communications; researches and monitors short picks; ensures orders are picked and staged on time.
• Cross-functionally trains in other store areas to deliver best customer service; receives and directs calls to meet customer and associate needs; conducts walks of fulfillment areas to ensure cleanliness and safety.
• Pulls, prepares, inspects, stages, and loads merchandise for customers, contractors, and delivery orders using power equipment when needed; validates items carried in and out of the store as appropriate; performs other duties as assigned.
• Manager-on-Duty (MOD): Provides full store leadership, drives engagement, customer service, staffing and operational efficiency; walks the store to coach in real time; ensures associates are prepared to deliver quality sales and service; ensures Specialty and Pro areas are staffed for traffic and sales; shifts associates to high-traffic areas as needed; manages associate response to call buttons; maintains clear aisles and safe store conditions; hands off shift observations to the next MOD; funnels non-MOD activities to appropriate leaders.

Required Qualifications

• High school diploma or GED or equivalent experience; education exception may apply per policy.
• 4 years of experience in a retail environment (or 5 years if education requirement is not met).
• Experience directing or supervising teams (with or without direct reports).
• Experience supporting or participating in training, mentoring and developing associates; cross-functional experience; proficiency with Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.

Preferred Qualifications

• Experience supporting front-end or back-end retail operations; experience in customer service and in leadership roles with direct reports.
• Experience in home improvement retail and in fast-paced environments; experience in manager-on-duty roles.
• Experience using store computer systems (e.g., Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Pay Range: $22.90 - $23.80 per hour

Starting rate of pay may vary based on factors including position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Associate Benefits: https://talent.lowes.com/us/en/joining-our-team

• Health, Dental and Vision insurance; Life and Disability insurance; Paid time off; Flexible spending and health savings accounts; 401(k) with company match; Employee Assistance Program; Education support and tuition assistance; Business Travel Accident insurance; Maternity and Parental leave; Adoption assistance; Lowe’s Associate Discount; and other discretionary benefits (varies by eligibility).

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other protected category.