Back Parts Counter Associate - 2nd Shift

Kriete Group; Madison (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) with Employer Match

Paid Time Off

10 Paid Holidays

Referral Program

Tuition Reimbursement

Performance Incentives

Safety Boot and Prescription Safety...

Paid Job Training

Employer-Paid Basic Life & STD

Optional LTD and Additional Insurance

Job summary

Back Parts Counter Associate at Kriete Truck Centers in Madison, WI handles parts requests from technicians, pulls and delivers parts quickly, and maintains organized inventory to support the service department.

Then you’ll coordinate with the parts manager on availability and back-orders, ensuring accurate documentation. A strong customer-service orientation and detail focus help keep repairs on schedule.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license with a clean driving record.
• Experience in parts sales, inventory management, or parts software preferred.
• Customer-focused with ability to meet urgent needs and solve problems.

Responsibilities

• Deliver fast, reliable parts service to technicians and minimize downtime.
• Assist technicians in selecting right parts for repairs and advise on components.
• Maintain up-to-date inventory for regular repairs and service work.
• Communicate availability, back-orders, and special requests to ensure timely delivery.
• Keep area clean and organized; store parts properly.
• Track parts usage, inventory levels, and shortages with the service department.
• Document parts orders and invoices accurately for records.
• Participate in training to stay current on products and vendor offerings.
• Uphold professional standards and teamwork in all interactions.
• Perform additional duties as assigned by the department manager.

Skills

Strong work ethic

Excellent customer service

Attention to detail

Proficient computer skills

Forklift experience (plus)

Operate machinery/tools safely

Organizational skills

Verbal and written communication

Education

High school diploma or equivalent

Tools

Dealer management software

Inventory software

Job description

Back Parts Counter Associate - 2nd Shift

Job Category: Parts

Requisition Number: BACKC001261

Location: Madison, WI

Address: 3722 Commercial Ave, Madison, WI 53714, USA

Founded in 1951, Kriete Truck Centers is a third-generation, family-owned truck dealership group seeking an enthusiastic and customer-oriented individual to join our team as a Back Parts Counter Associate. Guided by our KORE values of Kriete Community, Ownership, Respect, and Excellence, our vision is to set the industry standard in every aspect of our business.

If your career goals include making valuable contributions in a growing company, making a positive difference for others, and collaborating with top professionals in the industry, consider joining our team.

Benefits

• 401(k) with Employer Match
• Paid Time Off
• 10 Paid Holidays
• Referral Program
• Tuition Reimbursement
• Performance Incentives
• Safety Boot and Prescription Safety Glasses Reimbursement Programs
• Paid Job Training
• Employer-Paid Basic Life & STD Insurance
• Optional LTD and Additional Supplemental Insurance Available

Position Summary

At Kriete Truck Centers, our Back Counter Parts Associates support the efficiency of our service department by providing technicians with the parts they need to complete repairs quickly and accurately. You will manage parts requests from technicians, ensure parts are pulled, organized, and delivered promptly. Your attention to detail, quick response time, and reliability will help maintain a smooth flow of parts to the technicians and support our service operations.

Key Responsibilities

• Deliver fast, reliable, and accurate parts service to technicians, minimizing downtime in the service department.
• Assist technicians in selecting the right parts for repairs, advising on compatible components and needed items.
• Maintain an up-to-date inventory of parts for regular repairs and service work; anticipate needs to minimize delays.
• Communicate with technicians and the parts manager regarding availability, back-orders, and special requests to ensure timely parts delivery.
• Keep a clean and organized work area and store parts correctly to avoid damage or confusion.
• Collaborate with the service department to track parts usage, inventory levels, and shortages; help resolve issues quickly.
• Ensure records including parts orders and invoices are accurately documented and up-to-date for internal tracking.
• Participate in training to stay current on product knowledge, OEM updates, and vendor offerings.
• Uphold professional standards and teamwork in all interactions.
• Perform additional duties as assigned by the department manager.

Qualifications & Skills

• Strong work ethic with a proactive attitude, able to thrive in a fast-paced environment requiring quick decision-making and accuracy.
• Excellent customer service skills, focusing on meeting technicians' needs and supporting their efficiency through timely and accurate parts deliveries.
• Strong attention to detail and follow-through to ensure correct parts delivery the first time.
• Proficient computer skills, including experience with dealer management and inventory software.
• Physical ability to lift up to 50 lbs and perform tasks such as walking, reaching, kneeling, climbing, and standing for extended periods.
• Experience operating a forklift is a plus but not required.
• Ability to safely operate machines, motor vehicles, hand tools, and job-specific equipment when necessary.
• Excellent organizational skills with the ability to prioritize and manage multiple tasks.
• Effective verbal and written communication to collaborate with technicians and team members.

Education & Work Experience

• High school diploma or equivalent required.
• Valid driver’s license with a clean driving record required.
• Experience in parts sales, inventory management, or parts software preferred but not required.
• Previous experience in a customer-facing or technician-support role is desirable, with ability to meet urgent needs and solve problems under pressure.

Equal Employment Opportunity: Kriete Truck Centers prohibits discrimination based on race, color, sex, religion, national origin, age, disability, or veteran status.