Front Counter Associate- 2nd Shift

Kriete Group; Milwaukee (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Holidays

Referral program

Tuition reimbursement

Performance incentives

Safety boot reimbursement

Job training

Life & STD insurance

Supplemental LTD insurance

Job summary

Kriete Truck Centers, Milwaukee, is seeking a Front Parts Counter Associate to assist customers with parts needs, process orders, and maintain records. You will support service departments by aiding in parts ordering and pull processes, while building strong relationships with customers and teammates.

Ideal candidates are energetic, customer-focused, with a team-oriented approach and a commitment to excellence.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license with clean driving record required.
• Prior experience in parts sales, inventory management, or parts software preferred but not required.
• Experience in a customer-facing role is highly desirable, with a demonstrated ability to build relationships and provide value-added service.

Responsibilities

• Deliver friendly, professional, and efficient service to customers and team members, ensuring a positive customer experience at every interaction.
• Assist customers in selecting required parts, advise on companion parts, communicate promotions or pricing, and provide order status updates.
• Respond to customer inquiries with accurate information including price quotes and part specifications.
• Pull, package, and prepare parts for pickup or delivery, ensuring correct processing.
• Communicate with the parts manager about out-of-stock parts, special orders, and back-orders to meet customer needs.
• Maintain accurate records of estimates, invoices, and special orders to keep the department organized.
• Participate in training to stay current on product knowledge and vendor offerings.
• Keep the counter, desk, and inventory area clean and organized.

Skills

Strong work ethic

Customer service

Communication

Computer skills

Digital tools

Physical ability

Forklift experience

Attention to detail

Equipment operation

Education

High school diploma

Valid driver’s license

Tools

Dealer management software

Job description

Founded in 1951, Kriete Truck Centers is a third-generation, family-owned truck dealership group that is seeking an enthusiastic and customer-oriented individual to join our growing team as a Front Parts Counter Associate. Guided by our \"KORE\" values of Kriete Community, Ownership, Respect, and Excellence, our company's vision is to set the industry standard in every aspect of our business.

If your career goals include making valuable contributions in an exciting and growing company, making a positive difference in others’ daily lives, and collaborating with top professionals in the industry then consider joining our team!

• 401(k) w/ Employer Match
• Paid Time Off
• 10 Paid Holidays
• Referral Program
• Tuition Reimbursement
• Performance Incentives
• Safety Boot and Prescription Safety Glasses Reimbursement Programs
• Paid Job Training
• Employer-Paid Basic Life & STD Insurance
• Optional LTD and Additional Supplemental Insurance Available

Position Summary:

At Kriete Truck Centers, our Front Parts Counter Associates play a critical role in delivering exceptional service to our customers by assisting them with any of their parts needs. This process can include helping customers locate the correct parts, processing orders efficiently, and maintaining accurate records. Our Parts Counter Associates are also critical to our service departments’ ability to deliver excellence by assisting in the parts ordering or pulling process when needed.

In this primarily customer-facing role, our Front Parts Counter Associates have a unique opportunity to develop and grow new, strong relationships while maintaining long-standing relationships with key customers. Our ideal candidate will be someone who is energetic, customer-focused, has a strong team-oriented approach, with a commitment to excellence.

Key Responsibilities:

• Deliver friendly, professional, and efficient service to both customers and fellow team members, ensuring a positive customer experience at every interaction.
• Assist customers in selecting required parts, advise on any needed companion parts, communicate current promotions or pricing specials, and provide timely updates on order status including notifying customers when orders are ready for pickup or delivery.
• Respond to customer inquiries quickly with accurate information, including price quotes, product availability, and part specifications if needed.
• Accurately pull, package, and prepare parts for customer pickup or delivery, ensuring orders are processed correctly and on time.
• Communicate effectively with the parts manager regarding any out-of-stock parts, special orders, and back-orders, working together to find creative solutions to meet customer needs.Submit emergency parts orders when necessary and promptly notify customers when their orders are ready.
• Maintain accurate records of estimates, invoices, and special orders contributing to an organized and efficient parts department.
• Participate in training programs to stay current on product knowledge, OEM updates, and vendor offerings ensuring we provide top-notch service.
• Keep the parts counter, desk, and inventory area clean, organized, and free of clutter contributing to a workplace culture of pride and excellence.
• Support the parts manager in maintaining a lost sales tracking program to improve future availability and enhance our customer satisfaction.
• Uphold Kriete Truck Centers' high standards of professionalism, teamwork, and respect in all interactions.
• Any additional duties as assigned by department manager.

Qualifications & Skills:

• A strong work ethic and a proactive attitude, thriving in a fast-paced, service-driven environment.
• Strong customer service skills with a focus on creating positive and solution-oriented experience for customers and coworkers alike.
• Excellent verbal and written communication skills to clearly and effectively assist customers and collaborate with team members.
• Proficient computer skills, with the ability to quickly learn dealer management and inventory software
• Ability to navigate an array of digital tools to support our customers’ and inventory needs.
• Physical capability to lift up to 50 lbs. and perform tasks such as walking, reaching, kneeling, climbing, and standing for extended periods.
• Forklift operation experience is a plus but not required.
• Attention to detail when inspecting parts or processing customer orders, ensuring accuracy and satisfaction.
• Ability to safely operate machines, motor vehicles, hand tools, and job specific equipment or tools as needed.

Education and Work Experience:

• High school diploma or equivalent required.
• Valid drivers license with clean driving record required.
• Prior experience in parts sales, inventory management, or parts software is preferred but not required.
• Experience in a customer-facing role is highly desirable, with a demonstrated ability to build relationships and provide value‑added service.

At Kriete Truck Centers, our commitment to customer satisfaction coupled with a strong workplace culture focused on excellence are the pillars of our success. Join a team where your contributions make a difference, and together, we will continue to raise the bar for excellence in our industry!

Kriete Truck Centers affords equal employment opportunity to all qualified employees and applicants for employment and will prohibit discrimination because of race, color, sex, religion, nation of origin, age, handicap, or veteran status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.