B2B Trade Credit Collections Specialist

The Home Depot; Atlanta (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

The Home Depot is seeking a Collections Specialist to manage a portfolio of commercial (B2B) accounts, driving timely revenue recovery while maintaining partnerships with professional trade customers.

Responsibilities include outreach, negotiation, account reconciliation, and preparing files for legal escalation when needed. Collaboration with Legal and Sales ensures compliant, coordinated collections processes.

Qualifications

• Requires 18+ years and legal authorization to work in the United States.
• 2+ years of experience in B2B collections, Accounts Receivable, or related finance role.
• Proficient in negotiating, resolving disputes, and communicating clearly with customers and internal teams.

Responsibilities

• Outreach & negotiation with commercial customers to collect past-due balances.
• Account reconciliation to resolve billing discrepancies and missing POs or POD disputes.
• Maintain detailed notes in ERP/Credit software for each collection action.
• Identify accounts for lien initiation and coordinate with Credit Manager/Legal for filing steps.
• Monitor aging reports weekly and place high-risk accounts on Credit Hold per policy.

Skills

B2B collections

Negotiation

Customer communication

Research & reconciliation

Excel (VLOOKUP, Pivot)

Power BI

AR/Credit Systems (Bectran)

Cross-functional collaboration

Legal/credit processes

Attention to detail

Education

High school diploma or GED

Bachelor's degree (preferred)

Tools

Microsoft Office Suite

Power BI

AR/Credit Systems (Bectran)

Job description

The Home Depot is seeking a Collections Specialist to manage a portfolio of commercial (B2B) accounts, driving timely revenue recovery while maintaining partnerships with professional trade customers.

Responsibilities include outreach, negotiation, account reconciliation, and preparing files for legal escalation when needed. Collaboration with Legal and Sales ensures compliant, coordinated collections processes.