B2B Senior Site Reliability Engineer

OpenKrill; United States; Sur place; USD 140 000 - 190 000; Plein temps

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Résumé du poste

Jamf is seeking a Senior Site Reliability Engineer to balance development velocity with reliability across services. You’ll partner with engineering to define SLOs, lead automation, and build AI-enabled tooling to improve reliability globally.

You’ll work with agentic development tools and contribute to scaling the SRE practice while collaborating with product, customer success and support teams. Remote from Poland with occasional office work.

Qualifications

• 5+ years in software engineering, SRE or production operations.
• Troubleshoot across the stack from first principles with available tools.
• Experience with Agile development process.
• Hands-on with AWS production services (EC2, S3, EKS, RDS/Aurora, CloudFront).
• Experience using observability tools (Grafana, Prometheus, LogicMonitor).
• Experience creating clear docs for technical and non-technical audiences.
• Infrastructure as code experience.
• Automation in Python/Go/Java for production systems.
• Sound judgement applying AI across SRE work, including safe access controls.
• Hands-on with agentic development tools (Claude Code, Cursor, Copilot).
• Experience improving AI usage within a team (reusable skills, repo context, prompts).
• SQL query optimization (preferred).
• CI/CD tooling (preferred).
• Chaos engineering / disaster recovery exposure (preferred).
• Familiar with FinOps (preferred).
• Bachelor's degree or equivalent experience.

Responsabilités

• Define service-level objectives, error budgets and indicators with engineering teams.
• Investigate complex production issues across app, data, infra and network layers.
• Produce runbooks, docs, postmortems and proofs of concept for technical and non-technical audiences.
• Identify toil sources and lead automation, AI agents and tooling to eliminate them.
• Set conditions for AI agents including repository context and tests/guardrails.
• Participate in team ceremonies to refine work and collaborate.
• Drive cross-team reliability initiatives and mentor engineers on SRE and AI use.
• Advise leadership during customer escalations translating technical reality to business impact.
• Contribute to scaling the SRE practice with standards and tooling.

Connaissances

SRE experience

AWS

Observability

CI/CD

Automation

Python/Go/Java

AI for reliability

Agentic tools

SQL tuning

Agile

Troubleshooting

Documentation

Infrastructure as code

Formation

Bachelor's degree

Outils

EC2

S3

EKS

RDS/Aurora

Grafana

Prometheus

LogicMonitor

GitHub Actions

Jenkins

Claude Code

Description du poste

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

What you'll do at Jamf:

As a Senior Site Reliability Engineer, you'll help us balance development velocity with the reliability our customers depend on. You'll partner with engineering teams to shape how their services are measured, lead the work to improve them, and use what you learn from production to build the automation and agentic tooling that improves reliability globally. You'll work fluently with agentic development tools as part of your everyday practice, using them to move faster, to investigate harder problems and to multiply your impact. This is individual contributor role at the intersection of Engineering, Product, Customer Success and Technical Support, where you'll play a meaningful part in shaping how we practice SRE at Jamf.

This role if offered as remote in Poland. You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. We are only able to accept applications for those based in Poland and have sponsorship to live and work in Poland.

What you can expect to do in this role:

• Partner with engineering teams to define service-level objectives, error budgets, and supporting indicators for their services, and help them use those measures to inform prioritization and reliability investment.
• Investigate complex production issues end-to-end across application, data, infrastructure, and network layers, using AI to correlate logs, metrics, and code and to pressure-test hypotheses before acting.
• Produce clear technical documentation, runbooks, architecture notes, postmortems and proofs of concept for both technical and non-technical audiences, in a form that engineers and AI tools can re-use.
• Identify systemic sources of toil and lead the work to eliminate them through automation, AI agents, tooling, and process change.
• Set the conditions for AI agents to do reliable work in our environment, including repository context, well-specified tasks, integrations such as MCP servers that give AI safe access to the systems it needs, and the tests and guardrails needed for AI-authored change to be trusted.
• Participate in team ceremonies to identify and refine work, communicate findings, and drive opportunities to collaborate.
• Drive cross-team and cross-department collaboration on reliability initiatives, including reviewing designs, influencing roadmaps, and mentoring engineers on SRE practices, including effective AI use in their reliability work.
• Advise senior leadership and stakeholders during critical customer escalations, translating between technical reality and business impact.
• Contribute to scaling the SRE practice itself: improving our standards, our tooling, and how we partner with product engineering teams.

What we are looking for:

• Minimum of 5 years experience in software engineering, SRE or production operations roles. (Required)
• Strong production troubleshooting skills across the stack. Ability to diagnose issues from first principles using the tools available (profilers, heap and thread dumps, query plans, traces, logs, metrics). (Required)
• Experience working within a form of the Agile development framework process. (Required)
• Hands-on experience operating production services on AWS (e.g. EC2, S3, EKS, RDS/Aurora, CloudFront). (Required)
• Experience utilizing observability tools (i.e. Grafana, Prometheus, LogicMonitor). (Required)
• Experience creating clear and concise technical documentation that is targeted at both technical and non-technical audiences. (Required)
• Experience writing infrastructure as a code. (Required)
• Experience writing automation in a general-purpose language (e.g. Python, Go, Java, or similar) to a production standard. (Required)
• Strong judgement about how to apply AI effectively across the full range of SRE work, including high-stakes areas such as production access and sensitive data, knowing how to scope and verify work to make it safe. (Required)
• Hands-on experience using agentic development tools (e.g. Claude Code, Cursor, Copilot) to deliver engineering and operational work, scoping and delegating bounded tasks, verifying the output, and shipping with confidence. (Required)
• Experience improving how a team works with AI, for example authoring reusable skills, repository context files, or prompt patterns that others adopt. (Required)
• Experience optimizing SQL queries and database engine tuning. (Preferred)
• Experience with CI/CD Tooling (e.g. Github Actions, Jenkins). (Preferred)
• Exposure to chaos engineering, fault injection and disaster recovery exercises. (Preferred)
• Familiar with FinOps practices. (Preferred)
• Bachelor's degree or a combination of relevant experience and education may be considered.

Why Jamf?

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2024 Best Technology Company to Work For by U.S. News
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Best Companies to Work For by U.S. News
• Our developers work in agile delivery teams to produce new features, improve software components, and are the subject matter experts for our Jamf product offerings.
• You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.
• We constantly push the boundaries of technology, our developers support new innovations and OS releases the moment they are made available by Apple.
• Several Jamf engineers are named in patents and with team names like CatDog, ThunderSnow and Dalek you can expect to have some fun while building cutting-edge software.
• You will have the opportunity to work with a small and empowered team where the culture is based on trust, ownership, and respect.
• We offer a clear career path that enables you to grow under supportive leadership and management
• Visit our Jamf Engineering blog to learn more about the innovative projects our team is working on and what we learn from each challenge we solve. A blog written by engineers, for engineers at medium.com/jamf-engineering

What does Jamf do?Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a d