B2B Senior Site Reliability Engineer

Devopsroles; United States; Remoto; USD 64.000 - 90.000; Tempo pieno

Descrizione del lavoro

Jamf is seeking a Senior Site Reliability Engineer to balance development velocity with reliability across services. You will partner with Engineering to define SLIs/SLAs, improve production metrics, and build automation and AI-enabled tooling to scale reliability globally.

This is an individual contributor role at the intersection of Engineering and Customer Success, shaping reliability practices at Jamf. The position supports remote work from Poland, with occasional office presence for events.

Competenze

• Minimum of 5 years experience in software engineering, SRE or production operations (Required).
• Strong production troubleshooting across the stack using first principles (Required).
• Experience with Agile development processes (Required).
• Hands-on experience operating production services on AWS (Required).
• Experience with observability tools (Required).
• Experience creating infrastructure as code (Required).
• Experience writing automation in a general-purpose language (Required).
• Strong judgement applying AI across SRE work (Required).
• Hands-on experience with agentic development tools (Required).
• Experience improving how teams work with AI (Required).

Mansioni

• Define service-level objectives and error budgets with engineering teams.
• Investigate production issues end-to-end across layers.
• Produce documentation, runbooks, and postmortems for diverse audiences.
• Lead automation and tooling initiatives to reduce toil and improve reliability.
• Set up AI agent safety, guardrails, and test coverage for changes.
• Participate in team ceremonies to refine work and share findings.
• Mentor engineers on SRE practices and AI usage.
• Advise leadership during critical customer escalations.

Conoscenze

5+ years experience

Production troubleshooting

Agile development

AWS operations

Observability tools

Infrastructure as code

Automation in Python/Go/Java

AI tool usage

CI/CD tooling

Chaos engineering

Formazione

Bachelor's degree or equivalent

Strumenti

Grafana

Prometheus

LogicMonitor

Descrizione del lavoro

What you’ll do at Jamf:

As a Senior Site Reliability Engineer, you'll help us balance development velocity with the reliability our customers depend on. You'll partner with engineering teams to shape how their services are measured, lead the work to improve them, and use what you learn from production to build the automation and agentic tooling that improves reliability globally. You'll work fluently with agentic development tools as part of your everyday practice, using them to move faster, to investigate harder problems and to multiply your impact.This is individual contributor role at the intersection of Engineering, Product, Customer Success and Technical Support, where you'll play a meaningful part in shaping how we practice SRE at Jamf.

This role if offered as remote in Poland. You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. We are only able to accept applications for those based in Poland and have sponsorship to live and work in Poland.

What you can expect to do in this role:

• Partner with engineering teams to define service-level objectives, error budgets, and supporting indicators for their services, and help them use those measures to inform prioritization and reliability investment.
• Investigate complex production issues end-to-end across application, data, infrastructure, and network layers, using AI to correlate logs, metrics, and code and to pressure-test hypotheses before acting.
• Produce clear technical documentation, runbooks, architecture notes, postmortems and proofs of concept for both technical and non-technical audiences, in a form that engineers and AI tools can re-use.
• Identify systemic sources of toil and lead the work to eliminate them through automation, AI agents, tooling, and process change.
• Set the conditions for AI agents to do reliable work in our environment, including repository context, well-specified tasks, integrations such as MCP servers that give AI safe access to the systems it needs, and the tests and guardrails needed for AI-authored change to be trusted.
• Participate in team ceremonies to identify and refine work, communicate findings, and drive opportunities to collaborate.
• Drive cross-team and cross-department collaboration on reliability initiatives, including reviewing designs, influencing roadmaps, and mentoring engineers on SRE practices, including effective AI use in their reliability work.
• Advise senior leadership and stakeholders during critical customer escalations, translating between technical reality and business impact.
• Contribute to scaling the SRE practice itself: improving our standards, our tooling, and how we partner with product engineering teams.

What we are looking for:

• Minimum of 5 years experience in software engineering, SRE or production operations roles. (Required)
• Strong production troubleshooting skills across the stack. Ability to diagnose issues from first principles using the tools available (profilers, heap and thread dumps, query plans, traces, logs, metrics).(Required)
• Experience working within a form of the Agile development framework process. (Required)
• Hands-on experience operating production services on AWS (e.g. EC2, S3, EKS, RDS/Aurora, CloudFront). (Required)
• Experience utilizing observability tools (i.e. Grafana, Prometheus, LogicMonitor). (Required)
• Experience creating clear and concise technical documentation that is targeted at both technical and non-technical audiences. (Required)
• Experience writing infrastructure as a code. (Required)
• Experience writing automation in a general-purpose language (e.g. Python, Go, Java, or similar) to a production standard. (Required)
• Strong judgement about how to apply AI effectively across the full range of SRE work, including high-stakes areas such as production access and sensitive data, knowing how to scope and verify work to make it safe. (Required)
• Hands-on experience using agentic development tools (e.g. Claude Code, Cursor, Copilot) to deliver engineering and operational work, scoping and delegating bounded tasks, verifying the output, and shipping with confidence. (Required)
• Experience improving how a team works with AI, for example authoring reusable skills, repository context files, or prompt patterns that others adopt. (Required)
• Experience optimizing SQL queries and database engine tuning. (Preferred)
• Experience with CI/CD Tooling (e.g. Github Actions, Jenkins). (Preferred)
• Exposure to chaos engineering, fault injection and disaster recovery exercises. (Preferred)
• Familiar with FinOps practices. (Preferred)
• Bachelor's degree or a combination of relevant experience and education may be considered.

Why Jamf?

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2024 Best Technology Company to Work For by U.S. News
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Best Companies to Work For by U.S. News
• Our developers work in agile delivery teams to produce new features, improve software components, and are the subject matter experts for our Jamf product offerings.
• You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.
• We constantly push the boundaries of technology, our developers support new innovations and OS releases the moment they are made available by Apple.
• Several Jamf engineers are named in patents and with team names like CatDog, ThunderSnow and Dalek you can expect to have some fun while building cutting-edge software.
• You will have the opportunity to work with a small and empowered team where the culture is based on trust, ownership, and respect.
• We offer a clear career path that enables you to grow under supportive leadership and management
• Visit our Jamf Engineering blog to learn more about the innovative projects our team is working on and what we learn from each challenge we solve. A blog written by engineers, for engineers at medium.com/jamf-engineering

What it means to be a Jamf?

We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.

Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly.

Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement.

What does Jamf do?

Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device.With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers.More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf

Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at [e-mail]