B2B Sales Ops & CX Leader

Riggs Industries, Inc.; Somerset (Somerset County); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) matching

Dental Insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

J&J Truck Bodies & Trailers is seeking a Sales Operations & Customer Experience Manager to optimize B2B operations, support processes, and marketing coordination. This role leads inside sales and customer service, ensuring data integrity in the CRM, timely responses, and professional communication from inquiry to delivery and post-sale service.

The position collaborates with sales, engineering, operations, warranty, finance, quality, and production teams to implement improvements,

Qualifications

• Bachelor's degree in business, operations, or related field.
• mehreren years in sales ops, customer experience, or B2B roles.
• Experience in manufacturing or industrial equipment environments is preferred.

Responsibilities

• Own CRM administration, data integrity, and adoption across teams.
• Develop sales operations processes, KPIs, and reporting.
• Lead inside sales and customer service teams; set priorities and standards.
• Coordinate marketing activities and customer communications.
• Improve handoffs between sales, engineering, production, and finance.
• Monitor performance metrics and drive continuous improvement.

Skills

CRM

Data analysis

Leadership

Cross-functional teamwork

Education

Bachelor's degree in Business

Tools

ERP systems

CRM software

Job description

J&J Truck Bodies & Trailers is seeking a Sales Operations & Customer Experience Manager to optimize B2B operations, support processes, and marketing coordination. This role leads inside sales and customer service, ensuring data integrity in the CRM, timely responses, and professional communication from inquiry to delivery and post-sale service.

The position collaborates with sales, engineering, operations, warranty, finance, quality, and production teams to implement improvements,