B2B Merchants Program Lead: Experience & Ops
Uber
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Benefits offered by this job
Job summary
Uber's Global Digital Experience team seeks a Program Lead to partner with Operations, Product, and Marketing to identify opportunities and scope new tools for Uber Eats Merchants.
You will drive product rollout, testing, dashboards, SOPs, and cross-functional communication, ensuring timely delivery and adoption across multiple regions and teams.
Strong strategic and technical acumen, stakeholder management, and a track record of data-driven decision making are essential.
Qualifications
- 7+ years in product operations or related roles.
- Experience with cross-functional rollout and scalable product launches.
- Strong stakeholder management across global teams.
- Experience building and interpreting dashboards and reports.
Responsibilities
- Product planning with regional champions and insight gathering.
- Rollout operations including testing, communication and compliance tracking.
- Track projects with dashboards and reports, ensuring timely delivery.
- Create and maintain SOPs, PRDs, BRDs and related docs.
- Coordinate communications for large audiences and external events.
- Identify bottlenecks and improve product operations processes.
- Support product teams to execute launches and ongoing ops.
Skills
Education
Job description
Uber's Global Digital Experience team seeks a Program Lead to partner with Operations, Product, and Marketing to identify opportunities and scope new tools for Uber Eats Merchants.
You will drive product rollout, testing, dashboards, SOPs, and cross-functional communication, ensuring timely delivery and adoption across multiple regions and teams.
Strong strategic and technical acumen, stakeholder management, and a track record of data-driven decision making are essential.
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