B2B Customer Success & Escalations Specialist

Chapter 13 Trustee Middle District of Alabama

14 days+

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Own and resolve high-complexity escalations (billing, credits, logistics, disputes).
Provide consultative support and product recommendations aligned to customer needs.
Manage complex distributor and group channel relationships end-to-end.
Identify and report systemic issues (process gaps, billing/logistics errors).

Key Responsibilities and Accountabilities

(may perform other duties as requested that are not specifically addressed in this document)

Own and resolve high-complexity escalations (billing, credits, logistics, disputes)
Provide consultative support and product recommendations aligned to customer needs
Manage complex distributor and group channel relationships end-to-end
Identify and report systemic issues (process gaps, billing/logistics errors)

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