B2B Customer Success & Escalations Specialist
Chapter 13 Trustee Middle District of Alabama
14 days+
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Responsibilities
- Own and resolve high-complexity escalations (billing, credits, logistics, disputes).
- Provide consultative support and product recommendations aligned to customer needs.
- Manage complex distributor and group channel relationships end-to-end.
- Identify and report systemic issues (process gaps, billing/logistics errors).
Job description
Key Responsibilities and Accountabilities
(may perform other duties as requested that are not specifically addressed in this document)
- Own and resolve high-complexity escalations (billing, credits, logistics, disputes)
- Provide consultative support and product recommendations aligned to customer needs
- Manage complex distributor and group channel relationships end-to-end
- Identify and report systemic issues (process gaps, billing/logistics errors)
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