B2B Customer Ops Pro — Manufacturing & Logistics

Continental Industry; Fairlawn (OH); Vor Ort; USD 42.000 - 56.000; Vollzeit

Zusammenfassung

ContiTech is seeking a motivated Customer Operations Representative to support North American industrial customers. You will serve as the main contact for inquiries, orders, claims, and deliveries, coordinating with manufacturing, logistics, and sales to ensure an outstanding customer experience.

The ideal candidate has 1 year of customer service in a high-volume setting, strong communication skills, and the ability to manage multiple tasks, with a focus on process improvements and

Qualifikationen

• High School Diploma or GED.
• 1 year experience in customer service or customer operations.
• Experience in customer service, preferably in a high-volume environment.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications.
• Strong organizational and time-management skills.
• Ability to prioritize and manage multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• High attention to detail and accuracy.
• Ability to work independently with minimal supervision.
• Professional demeanor and customer-focused mindset.
• Ability to collaborate effectively across departments.
• Understanding of commercial, logistics, shipping, manufacturing, or supply chain processes.

Aufgaben

• Be the primary contact for customer inquiries, orders, claims, returns, refunds, and delivery requests.
• Build strong customer relationships with timely, accurate, and professional service.
• Communicate order status, shipment updates, delays, and product availability.
• Coordinate with manufacturing, logistics, and sales to resolve issues and meet expectations.
• Manage inbound communications through CRM and other systems; create and maintain cases.
• Process orders accurately and ensure compliance with procedures.
• Assist in expediting production and shipments to meet deadlines.
• Identify opportunities to improve customer satisfaction and operations.

Kenntnisse

Verbal & written communication

Multitasking

Organizational skills

Problem solving

Attention to detail

Independent work

Cross-department collaboration

Customer service experience

Ausbildung

High School Diploma or GED

Tools

SAP

Salesforce

ERP/CRM

Jobbeschreibung

ContiTech is seeking a motivated Customer Operations Representative to support North American industrial customers. You will serve as the main contact for inquiries, orders, claims, and deliveries, coordinating with manufacturing, logistics, and sales to ensure an outstanding customer experience.

The ideal candidate has 1 year of customer service in a high-volume setting, strong communication skills, and the ability to manage multiple tasks, with a focus on process improvements and