B2B Customer Operations Lead - Manufacturing & Supply Chain

Continental Industry; Fairlawn (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

ContiTech in Fairlawn, OH is seeking a Customer Operations professional to manage inquiries, orders, returns, and deliveries, coordinating with manufacturing, logistics, and sales to deliver an outstanding customer experience.

The role requires 1 year in customer service, strong communication, and proficiency in MS Office. You will collaborate across departments to ensure accurate orders and timely problem resolution in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 1 year experience in customer service or customer operations.
• Experience in customer service, preferably in a high-volume environment.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications.
• Strong organizational and time-management skills.
• Ability to prioritize and manage multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• High attention to detail and accuracy.
• Ability to work independently with minimal supervision.
• Professional demeanor and customer-focused mindset.
• Ability to collaborate effectively across departments.
• Understanding of commercial, logistics, shipping, manufacturing, or supply chain processes.

Responsibilities

• Serve as the primary point of contact for customer inquiries, orders, returns, claims, refunds, and delivery requests.
• Create, update, and maintain customer cases and records within company systems.
• Process customer orders accurately while ensuring compliance with established procedures.
• Coordinate order changes, delivery requests, and escalation activities as needed.
• Work closely with manufacturing plants, logistics teams, planners, and sales representatives to support customer requirements.
• Assist in expediting production and shipments to meet customer deadlines.
• Investigate order delays and identify solutions that balance customer needs with operational capabilities.
• Identify opportunities to improve customer satisfaction and operational efficiency.

Skills

Customer service

High-volume environment

Verbal and written communication

Microsoft Office

Organizational skills

Time-management

Problem solving

Attention to detail

Independent work

Cross-department collaboration

Logistics/shipping/supply chain basics

Bilingual English/French (plus)

Education

High School Diploma or GED

Tools

SAP

Salesforce

ERP/CRM systems

Job description

ContiTech in Fairlawn, OH is seeking a Customer Operations professional to manage inquiries, orders, returns, and deliveries, coordinating with manufacturing, logistics, and sales to deliver an outstanding customer experience.

The role requires 1 year in customer service, strong communication, and proficiency in MS Office. You will collaborate across departments to ensure accurate orders and timely problem resolution in a fast-paced environment.