B2B Collections Specialist

Hi-Line, Inc.; Farmers Branch (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Paid vacation

Sick leave

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

On-site

Job summary

Hi-Line, Inc. seeks a Collections Specialist to manage a portfolio of B2B accounts from our Dallas/Fort Worth headquarters. You will analyze aging and payment history to determine collection strategies and work with internal teams to resolve issues.

This on-site role emphasizes strong relationship-building and professional communication with customers. The ideal candidate has experience in B2B collections, AR, and negotiation, with solid analytical skills and ERP system experience.

Qualifications

• High school diploma required; bachelor's degree preferred.
• Experience in business-to-business collections and accounts receivable.
• Ability to analyze financial data, assess risk and decide on actions.
• Experience negotiating payment commitments and handling sensitive conversations.
• Experience with ERP or AR systems; distribution experience a plus.

Responsibilities

• Independently manage an assigned portfolio of B2B accounts and determine collection strategies.
• Analyze account information, set collection priorities, and adjust follow-up plans.
• Make and receive professional collection calls; communicate via email and letters.
• Negotiate payment commitments and arrangements within authority; seek management when needed.
• Investigate and resolve invoice, pricing, payment, and account disputes with internal teams.
• Evaluate accounts for collectability and recommend holds, terms, or escalation.
• Identify high-risk accounts and provide timely recommendations to leadership.
• Document communications, commitments, risk assessments, and decisions clearly in the system.
• Oversee invoice distribution and assist with Special Cash accounts; suggest process improvements.

Skills

B2B collections

Accounts receivable

Credit analysis

Negotiation

ERP systems

Education

High School Diploma

Bachelor's degree in Business

Tools

ERP system

Job description

B2B Collections Specialist

Hi-Line Inc | Dallas -Fort Worth-Farmers Branch | Full-Time | On-Site

Build customer relationships while helping keep accounts on track.

Hi-Line, Inc., a privately held U.S. distributor of industrial aftermarket products and services, is seeking an organized and professional Collections Representative to join our Customer Success team. This full-time, exempt, on-site position independently manages a portfolio of business-to-business accounts from our corporate headquarters and national distribution center in the Dallas/Farmers Branch area.

Why Join Hi-Line

• Relationship-oriented, soft B2B collections without high-pressure quotas


• Consistent business hours with no rotating shifts


• Competitive compensation


• Paid vacation and sick leave


• Medical, dental, vision, and life insurance, long-term disability


• 401(k) plan


• A stable, debt-free, privately held company with a long history of growth

What You Will Do

• Independently manage an assigned portfolio of B2B accounts and determine collection strategies based on aging, payment history, customer circumstances, account risk, and business impact


• Analyze account information, establish collection priorities, and adjust follow-up plans when payment commitments or account conditions change


• Make and receive professional collection calls and communicate with customers through email and written correspondence


• Negotiate payment commitments and payment arrangements within established authority and determine when management approval is required


• Investigate and resolve invoice, pricing, payment, documentation, and account disputes in partnership with internal teams


• Evaluate accounts for collectability and recommend credit holds, revised payment terms, escalation, write-offs or third-party collection activity


• Identify higher-risk accounts and provide management and business partners with timely, well-supported recommendations


• Document customer communications, disputes, commitments, risk assessments and collection decisions clearly and accurately in the applicable system


• Oversee invoice distribution, returned-mail research, customer contact updates and support for Special Cash accounts while recommending process improvements

What You Bring

• High school diploma or equivalent required; bachelor's degree in business, accounting, finance or a related field preferred


• Experience in business-to-business collections, accounts receivable, credit, customer account management, or a related field


• Demonstrated ability to analyze financial and account information, identify risk, and make sound decisions within delegated authority


• Experience negotiating payment commitments or arrangements and managing sensitive customer conversations


• Strong written and verbal communication skills with a professional, customer-focused approach


• Excellent analytical, organizational, documentation, and follow-up skills


• Ability to investigate complex account issues, evaluate alternatives and recommend appropriate action


• Experience with an ERP or accounts receivable system; distribution industry experience is preferred


• A collaborative, solutions-oriented approach and the ability to work effectively across departments

Equal Employment Opportunity

Hi-Line, Inc. is committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by applicable law. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.