B2B AR Collections Specialist

Vaco; Thornville (OH); Hybrid; USD 41,000 - 45,000; Full time

Job summary

Vaco by Highspring is seeking an Accounts Receivable Collector to join their finance team. You will manage a high-volume portfolio of commercial accounts, contact customers by phone and email to collect past-due balances, and work to meet weekly and monthly collection goals.

The role emphasizes collaboration with Sales, Customer Service, and other internal teams, adherence to credit and collection policies, and ongoing process improvements in a fast-paced environment.

Qualifications

• 3+ years of B2B accounts receivable or commercial collections experience.
• Proven success managing a high-volume portfolio in a fast-paced environment.
• Consistent track record of meeting or exceeding collection goals.
• Strong negotiation, problem-solving, and communication skills.
• Ability to build professional customer relationships while confidently requesting payment.
• Strong organizational and time-management skills.
• Experience with ERP systems and Microsoft Excel.
• Ability to work independently and collaborate effectively across departments.

Responsibilities

• Manage a high-volume commercial account portfolio.
• Contact customers by phone and email to collect past-due balances.
• Meet or exceed weekly and monthly collection goals.
• Resolve payment delays, disputes, short pays, and unapplied cash.
• Maintain accurate collection notes and account records within the ERP system.
• Partner with Sales, Customer Service, and internal teams to resolve payment issues.
• Follow established credit and collection policies while exercising sound judgment.
• Prioritize work based on aging, risk, and collection opportunities.
• Recommend payment plans, credit holds, escalations, or collection strategies as needed.
• Adapt to changing priorities, systems, and processes.
• Support team goals through collaboration and knowledge sharing.

Skills

Accounts receivable

Communication

Negotiation

Excel

ERP systems

Tools

ERP systems

Microsoft Excel

Job description

Vaco by Highspring is seeking an Accounts Receivable Collector to join their finance team. You will manage a high-volume portfolio of commercial accounts, contact customers by phone and email to collect past-due balances, and work to meet weekly and monthly collection goals.

The role emphasizes collaboration with Sales, Customer Service, and other internal teams, adherence to credit and collection policies, and ongoing process improvements in a fast-paced environment.