Azure Security Support Engineer – Cloud & On‑Prem

Smart IT Frame LLC; Bellevue (WA); Híbrido; USD 110.000 - 155.000; Jornada completa

Descripción de la vacante

Smart IT Frame LLC is seeking a Security Support Engineer in Bellevue, WA for an onsite hybrid role. The engineer will work on resolving complex issues with Azure Cloud and On-Prem Microsoft security products, supporting enterprise customers, and driving customer success through effective collaboration with cross-functional teams.

The role demands strong communication, ownership, and a passion for learning new technologies while ensuring a world-class security support experience and actionable

Responsabilidades

• Scope and resolve complex issues with onboarding, deployment, and configuration of products
• Advise and educate customers on the features and capabilities of our products
• Interpret and analyze log data to troubleshoot issues
• Communicate solutions and recommendations to the customer and ensure that customers have the information and tools to address similar issues in the future
• Collaborate and coordinate with other teams and experts throughout Microsoft to tailor the best solution for customer issues
• Develop, document, and implement runbooks for training, process standardization, and guidance on how to troubleshoot effectively
• Troubleshoot issues in customer environments involving cloud, server, endpoint, and network infrastructure
• Perform activities necessary to quickly mitigate outages and service interruptions in the customer’s environment by recommending and implementing workarounds
• Maintain current knowledge and understanding of product roadmaps and emerging technologies
• Onboarding and configuration knowledge
• EDR capabilities
• Windows 10 Security Stack, including NextGen AV and ASR
• Basic Mac/Linux knowledge
• On-Prem AD configuration knowledge
• General operating system performance knowledge
• Awareness of general authentication related alert types
• Knowledge of Active Directory related protocols
• Configuration of the Shadow IT/Discovery methods
• Configuration or knowledge of Conditional Access App Control
• Configuration or knowledge with Connected Apps (API)
• Understanding of how all Microsoft Security technologies are correlated together and the “bigger picture” of the security products.
• Knowledge of how Alerts are correlated with Incidents
• Understanding of Secure Score and how to leverage it in an Enterprise environment.

Descripción del empleo

Smart IT Frame LLC is seeking a Security Support Engineer in Bellevue, WA for an onsite hybrid role. The engineer will work on resolving complex issues with Azure Cloud and On-Prem Microsoft security products, supporting enterprise customers, and driving customer success through effective collaboration with cross-functional teams.

The role demands strong communication, ownership, and a passion for learning new technologies while ensuring a world-class security support experience and actionable