AX 2012 ERP System Administrator

Music & Arts; Frederick (MD); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K with company match

Paid sick/holiday/vacation time

Employee discount program

Tuition reimbursement options

Job summary

Music & Arts is seeking a Microsoft Dynamics AX 2012 ERP System Administrator in Frederick, MD, to manage production stability and system administration. You'll own the uptime and performance of AX 2012 while serving as the primary contact for Finance and Supply Chain super-users.

Required qualifications include 4–6 years in Dynamics AX Production support, proficiency in AX administration and troubleshooting skills, as well as a Bachelor's degree in Computer Science or a related field. A competitive salary and comprehensive benefits package are offered.

Qualifications

• 4–6+ years of Microsoft Dynamics AX 2012 Production support in a highly customized environment.
• Strong troubleshooting with SQL Profiler, Event Viewer, and ability to interpret X++ stack traces.
• Experience with ITIL methods and runbook creation.

Responsibilities

• Administer AOS instances and monitor AX 2012 Production uptime.
• Serve as primary contact for Finance and Supply Chain super-users.
• Lead incident response for AX Production and manage change processes.
• Implement proactive monitoring and maintain interface catalogs.

Skills

Microsoft Dynamics AX 2012 Production support

AX administration (AOS, Batch, AIF configuration)

Troubleshooting skills (Event Viewer, SQL Profiler)

SQL Server literacy

ITIL processes (Incident/Problem/Change)

Azure DevOps/TFS or Git familiarity

Education

Bachelor’s in Computer Science or Information Systems

Job description

We’re seeking a hands‑on Microsoft Dynamics AX 2012 ERP System Administrator focused on functional/system administration and production stability. The role centers on operations, incident response, configuration, integrations (AIF), batch orchestration, security, and reporting—while coordinating with developers and vendors for code‑level fixes. Coding is incidental; you should be able to interpret logs and X++ stack traces and shepherd fixes through change management.

Key Responsibilities

Production Operations & System Administration

• Own day‑to‑day uptime, performance, and integrity of AX 2012 Production and key lower environments.
• Administer AOS instances, Batch server configuration/queues/classes, and AIF inbound/outbound ports and endpoints (NetTCP/HTTP/FILE/MSMQ).
• Monitor and tune SSRS execution (with DBA), manage report deployments, and track job failures.
• Maintain security (roles/duties/privileges), Segregation of Duties checks, and perform periodic access reviews.
• Manage print management, workflow execution, and Management Reporter (or replacement) stability.
• Oversee environment refreshes, backup/restore coordination (database/model store), and non‑prod data masking.

Functional Support & Continuous Improvement

• Serve as the primary contact for Finance, Supply Chain, and Retail super‑users; translate issues into reproducible defects or configuration requests.
• Drive root cause analysis for recurring incidents; implement configuration changes or coordinate code fixes with developers/ISVs.
• Execute minor changes via configuration, security updates, SSRS parameters/datasets, and DIXF where appropriate—avoiding net‑new code when feasible.
• Support period close and peak events with playbooks, capacity planning, and stability checkpoints.

Incident, Problem & Change Management

• Lead P1/P2 incident response for AX Production; run triage bridges, business communications, and post‑incident RCAs.
• Operate a pragmatic change process for non‑code changes; coordinate modelstore and SSRS deployments with dev/infra.
• Maintain runbooks for common failures (stuck batches, AIF retries, orphaned sessions, blocked SQL, SSRS timeouts).
• Track MTTA/MTTR, batch‑window adherence, and integration success rates; drive down repeat incidents.

Integrations, Data & Monitoring

• Administer AIF services/ports, schemas, adapters, and message pipelines; manage retries and error‑handling.
• Coordinate with EDI/iPaaS partners and internal devs on interface defects; validate end‑to‑end data flows.
• Implement proactive monitoring (AOS health, batch throughput, AIF queues, SSRS job status) with alerting and dashboards.
• Maintain interface catalogs, environment topology diagrams, and RACI for support.

Stakeholder Engagement

• Act as a trusted partner to business super‑users; set expectations, communicate ETAs, and improve operational hygiene.
• Coordinate vendors/ISVs as needed (add‑ons, licenses, hotfixes).

Qualifications

• 4–6+ years of Microsoft Dynamics AX 2012 (R2/R3) Production support in a highly customized environment.
• Proficiency in AX administration: AOS, Batch, AIF configuration, SSRS deployment, security model (roles/duties/privileges), and workflows.
• Strong troubleshooting with Event Viewer, AX Trace Parser, SQL Profiler (read/trace), and AX logs; ability to interpret X++ stack traces and partner with developers for fixes.
• Solid SQL Server literacy (read/modify T‑SQL for support), Windows Server/IIS fundamentals, and Active Directory‑backed authentication.
• Experience with ITIL‑lite processes (Incident/Problem/Change), runbook creation, and on‑call.
• Familiarity with Azure DevOps/TFS or Git for change tracking and release coordination.
• Bachelor’s in CS/IS or equivalent experience.

Benefits

This position offers a comprehensive benefits package that includes medical, dental, vision, 401K with company match, mental health support, paid sick/holiday/vacation time, an employee discount program, and tuition reimbursement options.

Pay Rate

$100,000 - $130,000/yr depending on background and experience.

Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‑818-735-8800 ext. 2862 or by sending an email to [e-mail].