AWS Technical Architect

NeuraFlash, Part of Accenture; United States; Hybrid; USD 87,400 - 266,300; Full time

Benefits offered by this job

Flexible working conditions

Team collaboration initiatives

Celebration of team achievements

Job summary

NeuraFlash, Part of Accenture, is looking for an AWS Technical Architect to ensure customer success with Amazon Connect solutions. This role involves technology assessments, facilitating business processes, and collaborating with technical teams to deliver high-quality solutions.

The ideal candidate will have contact center experience, hands-on coding skills, and knowledge of AWS services. Flexibility and collaboration in the role are emphasized, as the company encourages a culture of trust and respect for work-life balance.

Qualifications

• Customer-facing experience in contact centers.
• Experience integrating systems and tools.
• Hands-on coding ability in various programming languages.

Responsibilities

• Ensure customer success with Amazon Connect solutions.
• Conduct technology assessments for CCaaS migration.
• Lead discovery and solution design with customers.

Skills

Customer-facing contact center experience

Experience with WFM/CRM integrations

Experience with communication protocols (WebRTC, SIP)

Hands-on coding (Python, Java, C#, .NET, Node.js)

API integration experience

Strong troubleshooting skills

Experience with CloudFormation

Contact Center architecture knowledge

Knowledge of AWS services

Familiarity with Salesforce Service Cloud

Education

AWS Cloud Practitioner Certification

AWS Developer Associate Certification

Salesforce Certified Administrator

Tools

AWS Cloud Development Kit (CDK)

Terraform

Automation tools (Jenkins, GitLab CI/CD)

Job description

AS AN AWS TECHNICAL ARCHITECT, YOU WILL HAVE THE OPPORTUNITY TO:

• Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers
• Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
• Facilitate business process reviews to identify customer requirements and processes
• Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
• Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI
• Translate customer requirements into contact center design, leveraging best practices, and other AWS Services
• Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards
• Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities
• Drive best practice contact center design into each and every aspect of solution delivery
• Effectively manage all aspects of project and customer communications
• Deliver customer end user training and documentation
• Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
• Lead vision and strategy discussions with contact center and customer service leadership and management

QUALIFICATIONS:

• Customer-facing contact center experience
• Experience building integrations across WFM, CRM, and contact center solutions
• Experience with communications protocols and APIs such as WebRTC and SIP
• Experience with hands‑on scripting/coding (e.g., python, java, c#, .NET, Node.js)
• Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
• API integration experience
• Strong troubleshooting and debugging skills
• Experience with CloudFormation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
• Proficient in understanding and documenting the infrastructure requirements and specifications, including resource types, networking, security, and compliance needs.
• Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
• Contact Center architecture knowledge
• Experienced in implementing infrastructure as code using AWS Cloud Development Kit (CDK) and Terraform, ensuring consistent and efficient infrastructure deployment.
• Capable of setting up monitoring and logging for infrastructure components and performing ongoing maintenance to ensure optimal performance and availability.
• Experience in technology/software sales, pre‑sales, or consulting
• Advanced knowledge of AWS services and cloud architecture
• Salesforce knowledge and familiarity with Salesforce Service Cloud
• Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
• Experience with WorkForce Management solutions
• Experience working with outbound dialers and campaign management
• Knowledge of software development methodologies such as Agile and Scrum
• AWS Cloud Practitioner Certification
• AWS Developer Associate Certification or Professional
• AWS Solution Architect Certification or Professional
• Salesforce Certified Administrator

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

California Annual Salary Range

$94,400‑$266,300USD

Cleveland Annual Salary Range

$87,400‑$213,000USD

Colorado Annual Salary Range

$94,400‑$230,000USD

District of Columbia Annual Salary Range

$100,500‑$245,000USD

Illinois Annual Salary Range

$87,400‑$230,000USD

Maryland Annual Salary Range

$94,400‑$230,000USD

Massachusetts Annual Salary Range

$94,400‑$245,000USD

Minnesota Annual Salary Range

$94,400‑$230,000USD

New York / New Jersey Annual Salary Range

$87,400‑$266,300USD

Washington Annual Salary Range

$100,500 - $245,000 USD

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement.

Accenture is an EEO and affirmative action employer of veterans/individuals with disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

What’s it like to be a part of NeuraFlash, Part of Accenture?

• Remote & In‑Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you’re one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%.
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in‑laws from the airport? We know that a perfect 9‑5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done.
• Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no‑brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.