AWS Sr. Consultant
NeuraFlash, Part of Accenture
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Benefits offered by this job
Job summary
NeuraFlash, Part of Accenture, is looking for a Senior AWS Consultant to support customer adoption of Amazon Connect solutions. Your responsibilities include conducting technology assessments, educating customers, and facilitating business process reviews.
This is an exciting opportunity to work for an innovative company leading in AI transformation and cloud services. The position allows for remote work while you collaborate with experts in the field to drive impactful customer outcomes.
Qualifications
- Experience in technology/software sales, pre-sales, or consulting.
- API integration experience and comfort with technical discussions.
- Experience with WorkForce Management solutions.
Responsibilities
- Support customers in adopting Amazon Connect solutions.
- Conduct technology assessment and audits for moving to AWS Connect Platform.
- Translate high-level business goals into actionable user stories.
Skills
Education
Tools
Job description
At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting‑edge, tailored strategies.
We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post‑launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.
Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI‑powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI‑powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.
- Support customers in the adoption of Amazon Connect solutions, ensuring successful implementation and helping to achieve positive outcomes for NeuraFlash clients.
- Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
- Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
- Facilitate business process reviews with customers to understand their requirements and challenges. Assist in documenting these needs to guide solution design.
- Translate high‑level business goals into actionable, clear, and well‑structured user stories that can be used by development or implementation teams to create solutions.
- Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities
- Work closely with Solution Architects to review and approve created Solution Designs to ensure that best practices and standards are followed
- Collect business requirements and work with Solution Engineers, Solution Architects, and Practice Lead to generate estimates and timelines to be utilized in Statements of Work
- Deliver customer end user training and documentation
- Customer‑facing contact center experience
- Experience building integrations across WFM, CRM, and contact center solutions
- Experience with communications protocols and APIs such as WebRTC and SIP
- Experience with hands‑on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
- Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
- API integration experience
- Strong troubleshooting and debugging skills
- Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
- Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
- Contact Center architecture knowledge
- Experience in technology/software sales, pre‑sales, or consulting
- Advanced knowledge of AWS services and cloud architecture
- Salesforce knowledge and familiarity with Salesforce Service Cloud
- Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
- Experience with WorkForce Management solutions
- Experience working with outbound dialers and campaign management
- Knowledge of software development methodologies such as Agile and Scrum
- AWS Cloud Practitioner Certification
- AWS Developer Associate Certification or Professional
- AWS Solution Architect Certification or Professional
- Salesforce Certified Administrator
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
California Annual Salary Range
$94,400 to $266,300 USD
Cleveland Annual Salary Range
$87,400 to $213,000 USD
Colorado Annual Salary Range
$94,400 to $230,000 USD
District of Columbia Annual Salary Range
$100,500 to $245,000 USD
Illinois Annual Salary Range
$87,400 to $230,000 USD
Maryland Annual Salary Range
$94,400 to $230,000 USD
Massachusetts Annual Salary Range
$94,400 to $245,000 USD
Minnesota Annual Salary Range
$94,400 to $230,000 USD
New York / New Jersey Annual Salary Range
$87,400 to $266,300 USD
Washington Annual Salary Range
$100,500 to $245,000 USD
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and affirmative action employer of veterans/individuals with disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
- Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet‑setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in‑laws from the airport? We know that a perfect 9‑5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done.
- Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no‑brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
- Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
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