AWS Support Engineering Lead

Tata Consultancy Services; Irvine (CA); On-site; USD 120,000 - 130,000; Full time

Job summary

Tata Consultancy Services in Irvine, CA seeks an AWS Support Engineering Lead to oversee cloud-hosted apps on AWS including EC2, ECS, EKS and S3. The role demands hands-on CI/CD, Linux admin, scripting, and strong incident management to sustain high availability.

You will monitor, troubleshoot, and improve production systems, coordinate with L2/L3 teams, manage deployments and code pipelines, and generate operational dashboards using Splunk and Datadog.

Qualifications

• Hands-on AWS services and CI/CD pipelines experience.
• Linux administration and scripting proficiency.
• Log analysis with Splunk/Datadog and SSL certificate management.
• Agentic AI and Gen AI experience is a plus.

Responsibilities

• Provide operational support for cloud-hosted apps on AWS.
• Monitor, incident manage, troubleshoot, and ensure high availability.
• Handle deployment releases and CI/CD pipeline issues with coordination across teams.
• Analyze alerts, logs and metrics to identify root causes and drive improvements.
• Generate dashboards and incident reports for post-event reviews.

Skills

AWS EC2/ECS/EKS/S3

CI/CD pipelines

Linux administration

Shell scripting

Python scripting

Ansible

Terraform

Incident management

Monitoring

AI / Gen AI

Tools

Datadog

Splunk

AWS CodePipeline

Job description

Job Description

AWS Support Engineering Lead

Must Have Technical/Functional Skills

AWS services including EC2, ECS, EKS, and S3. The role requires hands‑on exposure to CI/CD pipelines, Linux administration, scripting, log analysis platforms Splunk, Datadog, SSL certificate management, and production support processes, Agentic AI.

Roles & Responsibilities

We are seeking a proactive and technically skilled L1/L1.5 Support Engineer to provide operational support for cloud‑hosted applications and infrastructure on AWS. The candidate will be responsible for monitoring, incident management, troubleshooting, and ensuring high availability of applications running on AWS services including EC2, ECS, EKS, and S3.

The role requires hands‑on exposure to CI/CD pipelines, Linux administration, scripting, log analysis platforms, SSL certificate management, and production support processes.

SKILLs and JD

• Having exp in AWS -EC2, ECS, EKS, S3
• CodePipeline for CI/CD automation
• Shell scripting, Linux commands & Python Scripting, Ansible and Terraform
• Monitor production environments and application health.
• Provide first‑level and intermediate‑level troubleshooting for application and infrastructure issues.
• Analyze alerts, logs, and performance metrics to identify root causes.
• Handle incident management, service requests, and escalations as per SLAs.
• Coordinate with L2/L3 teams for issue resolution and problem management.
• Perform routine operational checks and maintenance activities.
• Troubleshoot containerized application deployment issues.
• Monitor resource utilization and application availability.
• Assist with cloud infrastructure maintenance and environment management.
• Support and monitor AWS CodePipeline workflows.
• Troubleshoot deployment failures and pipeline issues.
• Coordinate application releases and deployment activities.
• Validate successful deployment and rollback procedures.
• Use Datadog for application and infrastructure monitoring.
• Perform log analysis using Splunk.
• Investigate alerts, incidents, and performance degradation.
• Generate operational dashboards and incident reports.
• Manage SSL certificate installation, renewal, and validation.
• Ensure compliance with security and operational standards.
• Support security‑related operational activities.
• Having exp in agentic AI and Gen AI

Salary Range- $120,000-$130,000 a year