AWS Project Manager

NeuraFlash, Part of Accenture; Myrtle Point (OR); On-site; USD 110,000 - 170,000; Full time

Job summary

NeuraFlash, Part of Accenture, is hiring an AWS Project Manager to lead cloud-based contact center deployments for Mid-Market and Enterprise clients. You will guide requirements, design, and delivery of solutions built on Amazon Connect and the AWS ecosystem, partnering with AWS and client teams.

The role emphasizes stakeholder engagement, deadlines, and hands-on governance across governance, UI, data, and testing, with remote USA work options.

Qualifications

• 5+ years leading CCaaS or contact center projects.
• 2+ years on Amazon Connect implementations.
• Experience in professional services/consulting.
• AWS certification preferred.

Responsibilities

• Lead full lifecycle delivery of CCaaS and AI-enabled solutions.
• Manage scope, schedule, risks, and budgets.
• Facilitate stakeholder meetings and report progress.
• Coordinate across distributed teams and Agile teams.

Skills

Project management

AWS / Amazon Connect

CCaaS / contact center

Agile / Scrum

Stakeholder management

Jira / Smartsheet

Education

Bachelor's degree

Tools

Jira

Smartsheet

Confluence

Job description

AWS Project Manager

Location: Remote - United States

We are hiring for an AWS Project Manager to work with our Mid-Market & Enterprise customers! As the Project Manager, you will manage projects by providing day-to-day leadership to analyze their requirements, developing designs, and implementing cloud-based contact center solutions based on Amazon Connect and the broader AWS ecosystem.

The ideal candidate has experience working with small and large customers and is comfortable with playing multiple roles on an engagement to be successful. The Project Manager is professional and confident in front of VP and Director-level stakeholders, has a strong analytical and consultative mindset, and thrives when working against tight deadlines. If you appreciate working with cutting edge technology and delivering exciting new digital solutions - then this is the role for you!

You’ll have the opportunity to:

• Plan, initiate, and lead the full lifecycle delivery of contact center (CCaaS), conversational AI, and agentic solutions and migrations
• Monitor and manage project financials, scope and change control, schedule, dependencies, milestones, and risks
• Facilitate regular status meetings with the project team, sponsors, and all stakeholders, and publish weekly status reports that proactively communicate progress, early risk indicators, and forward-looking milestones
• Act as the client’s primary day-to-day point of contact, with a focus on building strong customer relationships
• Lead client-facing Outcomes and Business Objectives sessions at project kickoff, defining success metrics and desired business outcomes, then track and report progress against them throughout the engagement
• Establish client and project team roles, decision rights, and dependencies at kickoff, and drive timely client decisions and stakeholder access throughout the engagement
• Partner with the Solution & Technical Architects to capture, groom, and trace business requirements and user stories through design specifications and delivery, owning the quality of user stories and acceptance criteria
• Assist consultant team members in the delivery of client presentations during requirements, design, pilot and user acceptance testing sessions
• Facilitate and support User Acceptance Testing (UAT), including coordinating test plans, tracking defects, and driving resolution with the project team
• Support end-user training by coordinating logistics, contributing to materials, and ensuring client readiness
• Plan and coordinate production cutover and post-go-live hypercare activities
• Coordinate across distributed customer and delivery teams, including AWS teams, third-party vendors, architects, developers, QA, and DevOps, to manage dependencies
• Serve as Agile Scrum Master and guide the software development lifecycle (SDLC) process
• Apply AI-assisted tools to accelerate delivery, within approved tools and client data-handling requirements

Required Qualifications:

• 5+ years of project management experience in contact center environments, including Contact Center as a Service (CCaaS) implementations
• 2+ years of hands‑on experience as project manager or scrum leader on Amazon Connect implementations
• AI delivery/solution experience in a contact center context, specifically overseeing blueprint and implementation projects
• Experience working in a professional services/consulting environment
• Experience with estimation/sizing and SOW/Change Order contracting
• Demonstrated experience facilitating requirements sessions, writing or grooming user stories, and presenting functional content directly to client stakeholders
• Experience applying Agile and hybrid approaches to project management
• Current AWS Certified Cloud Practitioner or AWS Certified Solutions Architect (Associate or Professional) certification

Preferred Skills:

• Working knowledge of contact center technology, including IVR and voice, chat, and SMS channels, call routing, integrations, and reporting
• Hands‑on experience delivering agentic AI solutions in a contact center context
• Hands‑on experience with Jira and Smartsheet, or similar project‑management and agile tooling
• A hybrid skillset; prior experience in roles such as Solution Architect, Product Owner, Functional/Technical Consultant, or Business Analyst
• Strong presentation and communication skills
• Experience using AI‑assistant tools to improve project delivery
• Ability to influence without formal authority, resolve conflict, and drive decisions across client and delivery teams
• Bachelor's Degree in Business, Engineering, Information Technology or Management

We anticipate this job posting will be posted on 10/08/2026 and open for at least 3 days.

California Annual Salary Range

$94,400 to $266,300 USD

Cleveland Annual Salary Range

$87,400 to $213,000 USD

Colorado Annual Salary Range

$94,400 to $230,000 USD

District of Columbia Annual Salary Range

$100,500 to $245,000 USD

Illinois Annual Salary Range

$87,400 to $230,000 USD

Maryland Annual Salary Range

$94,400 to $230,000 USD

Massachusetts Annual Salary Range

$94,400 to $245,000 USD

Minnesota Annual Salary Range

$94,400 to $230,000 USD

New York Annual Salary Range

$87,400 to $266,300 USD

New Jersey Annual Salary Range

$100,500 to $266,300 USD

Washington Annual Salary Range

$100,500 to $245,400 USD

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Employment Opportunity Statement.pdf (link below).

Accenture Equal Opportunity Statement

Accenture is an EEO and Affiative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

What's it like to be a part of NeuraFlash, Part of Accenture?

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we're focused on keeping everyone connected and unified as one team.
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with a anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in‑laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
• Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together.