AWS Cloud Reliability Engineer

Madison-Davis, LLC; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Madison-Davis, LLC is seeking an AWS Cloud Support Engineer to manage production AWS environments, respond to incidents, and improve monitoring and documentation for customers. This hands-on role emphasizes troubleshooting, on-call coverage, and collaboration with engineering teams to drive operational improvements.

The ideal candidate has AWS certifications and experience with multi-account environments, IaC tooling, and strong communication skills to clearly document root causes and

Qualifications

• Hands-on experience supporting production AWS environments.
• Experience with multi-account AWS environments.
• Familiarity with incident response and SLA-driven support.
• Strong communication and documentation skills.
• Availability for after-hours on-call rotation.

Responsibilities

• Respond to AWS infrastructure incidents, monitoring alerts, and customer tickets.
• Investigate and troubleshoot production issues involving compute, networking, databases, storage, and identity services.
• Follow established incident management procedures, runbooks, and escalation processes.
• Maintain AWS infrastructure through Infrastructure as Code tooling.
• Monitor operational health using Datadog, CloudWatch, and related alerting tools.
• Communicate incident status and resolution progress to customers and stakeholders.
• Document technical incidents, root causes, remediation, and preventative recommendations.
• Participate in after-hours support coverage and collaborate with engineering teams on operational improvements.

Skills

AWS troubleshooting

Multi-account AWS

Incident response

SLA-driven support

Documentation

On-call availability

Tools

Terraform

Datadog

CloudWatch

OpenTofu

CloudFormation

ECS

EKS

CrowdStrike Falcon

Job description

Madison-Davis, LLC is seeking an AWS Cloud Support Engineer to manage production AWS environments, respond to incidents, and improve monitoring and documentation for customers. This hands-on role emphasizes troubleshooting, on-call coverage, and collaboration with engineering teams to drive operational improvements.

The ideal candidate has AWS certifications and experience with multi-account environments, IaC tooling, and strong communication skills to clearly document root causes and