AWS Cloud Projects Manager | ITIL & Service Delivery

R Systems; Sacramento (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

R Systems is seeking an experienced Project / Service Delivery Manager to lead cloud infrastructure initiatives and IT operations. This role focuses on delivering projects on time, meeting SLA commitments, and optimizing service delivery across multiple teams.

You will oversee incident, problem, change, and release processes, drive performance metrics, and manage stakeholder communications. Strong leadership and client management skills are essential for success in this long-term contract

Qualifications

• Bachelor's degree in IT, CS, or related field.
• PMP, PRINCE2, ITIL, or AWS certification preferred.
• Strong communication and stakeholder management skills.

Responsibilities

• Manage end-to-end AWS Cloud Infrastructure and IT Operations projects.
• Oversee IT service delivery, ensuring SLA and KPI compliance.
• Coordinate with Cloud, DevOps, Infrastructure, Network, and Support teams.
• Manage ITIL processes, including Incident, Problem, Change, and Release Management.
• Monitor infrastructure performance, availability, and operational efficiency.
• Handle escalations, root cause analysis (RCA), and risk management.
• Manage project plans, budgets, resources, timelines, and stakeholder communication.
• Drive continuous improvement and operational excellence.

Skills

AWS Cloud Infrastructure

IT Service Delivery

IT Operations Management

ITIL

Project Management

Client Management

Leadership

Stakeholder Management

Education

Bachelor's degree in IT/CS

PMP

PRINCE2

AWS Certification

ITIL Certification

Tools

ServiceNow

Jira

SLA/KPI Management

Vendor Coordination

Job description

R Systems is seeking an experienced Project / Service Delivery Manager to lead cloud infrastructure initiatives and IT operations. This role focuses on delivering projects on time, meeting SLA commitments, and optimizing service delivery across multiple teams.

You will oversee incident, problem, change, and release processes, drive performance metrics, and manage stakeholder communications. Strong leadership and client management skills are essential for success in this long-term contract