AWS Cloud Ops Engineer

Cognizant; Santa Fe (NM); Remote; USD 110,000 - 125,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Job summary

Cognizant is seeking an AWS Cloud Ops Engineer to monitor, operate, and support AWS infrastructure across production and non-production environments. The role emphasizes health checks, monitoring, incident investigation, backups, and runbook-driven deployments.

The candidate should have 5+ years in IT infra/cloud ops with hands-on AWS experience and relevant certifications. This is a remote-capable role with duties spanning cross-account access, logging, and TriZetto Facets support.

Qualifications

• 5+ years IT infrastructure/cloud operations/production support or systems engineering experience.
• 3+ years hands-on AWS operations experience preferred.
• Strong written and verbal communication, ownership mindset and ability to work weekend/on-call.

Responsibilities

• Perform daily AWS cloud infrastructure health checks and readiness assessments.
• Configure and enhance monitoring with CloudWatch and Dynatrace, including dashboards and alarms.
• Investigate outages, performance issues, and infrastructure anomalies from monitoring alerts.
• Configure CloudWatch alerts to notify on-call for critical incidents.
• Manage EBS snapshots, disk sizing requests, backups for EC2/RDS, and related reporting.
• Manage VPC Flow Logs, EC2 logs, S3 access policies, and cross-account access within the LZ2 landing zone.
• Troubleshoot outages, network issues, DNS zones, firewall changes, and access problems.
• Support deployments by running approved runbooks and coordinating weekend service communications.
• Maintain infra docs and support TriZetto Facets installation activities.

Skills

IT infrastructure

Cloud operations

Incident response

Documentation

On-call support

Education

AWS certifications: SysOps Associate

AWS Solutions Architect Associate

AWS Cloud Practitioner

Dynatrace Associate/Professional

ITIL Foundation

Tools

AWS CloudWatch

Dynatrace

SSM

EC2

RDS

S3

VPC

Route 53 Private Hosted Zones

IAM

Subversion (SVN)

Job description

Location: Eagan, MN (Remote)

Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

We are seeking an AWS Cloud Ops Engineer to monitor, operate, and support AWS cloud infrastructure services across production and non-production environments. The role is responsible for daily health checks, CloudWatch and Dynatrace monitoring, incident investigation, EC2/RDS backup validation, EBS snapshot and disk management, VPC and EC2 log operations, DNS/firewall coordination, deployment runbook execution, documentation, and TriZetto Facets suite installation support.

What you’ll do In the role, you will :

• Perform daily AWS cloud infrastructure health checks, including disk space validation, SSM agent status, EC2/RDS availability, and operational readiness checks.

• Configure, manage, and enhance cloud infrastructure monitoring using AWS CloudWatch and Dynatrace, including dashboards, metrics, alarms, and notification workflows.

• Investigate monitoring alerts from CloudWatch, Dynatrace, and related tools for outages, performance degradation, system issues, and infrastructure anomalies.

• Configure CloudWatch monitoring and alert notifications to automatically notify the on-call team for critical events and production-impacting incidents.

• Manage production EBS snapshot activities, EBS disk sizing requests, backup validation for EC2 and RDS instances, and associated operational reporting.

• Manage VPC Flow Logs, EC2 logs, log bucket access, S3 bucket access policies, and AWS account access within the LZ2 landing zone environment.

• Troubleshoot cloud infrastructure service outages, EC2/container restarts, network issues, DNS private hosted zones, firewall change requests, and access-related issues.

• Support AWS account creation, AMI and S3 object sharing across AWS accounts, EC2 instance restarts, container restarts, SSL certificate requests, and infrastructure resizing guided by FME

• Support application deployments by executing approved deployment runbooks, work instructions, validation steps, and weekend service downtime communications.

• Monitor Subversion code repositories, maintain infrastructure documentation, and support TriZetto Facets suite installation activities.

What you’ll need to succeed:

• 5+ years of IT infrastructure, cloud operations, production support, or systems engineering experience and 3+ years of hands-on AWS operations experience preferred.

• Experience supporting production AWS workloads, monitoring tools, incident response processes, backup validation, and operational runbooks in enterprise environments.

• Strong communication, documentation, ownership, troubleshooting, collaboration, and weekend/on-call support readiness.

• Preferred certifications: AWS SysOps Administrator – Associate, AWS Solutions Architect – Associate, AWS Cloud Practitioner, Dynatrace Associate/Professional, ITIL Foundation.

• Hands-on AWS operations experience across EC2, EBS, RDS, S3, VPC, Route 53 Private Hosted Zones, CloudWatch, SSM, AMIs, IAM/access, and AWS account operations.

• Strong monitoring and observability experience using AWS CloudWatch and Dynatrace, including alert investigation, dashboard creation, one-agent installation, and alert routing.

• Experience with production support, incident triage, outage investigation, infrastructure troubleshooting, log analysis, backup validation, and operational reporting.

• Working knowledge of VPC Flow Logs, EC2 logs, S3/log bucket access, access policies, DNS, firewall change coordination, SSL certificate requests, and cross-account sharing.

• Ability to follow approved runbooks and work instructions for application deployment support, infrastructure resizing, instance/container restarts, and weekend communication support.

• Familiarity with Subversion repositories, infrastructure documentation practices, and healthcare/payer application platforms such as TriZetto Facets is preferred.

Cognizant is offering an annual salary between $110,000-$125,000 with the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.