AWS Cloud Engineer

Root It Services; United States; Remote; USD 83,000 - 117,000; Full time

Job summary

Root It Services is seeking a Cloud Reliability Engineer to join the Reliability Engineering team, focusing on designing scalable, highly available cloud solutions that standardize enterprise environments and accelerate development velocity. The role emphasizes AWS, DevOps, IaC, and Contact Center/Voice Bot platforms to ensure operational excellence.

The position is remote in the United States with a 6-12 month engagement, offering exposure to enterprise cloud transformation and security best

Qualifications

• 4+ years in software development, cloud engineering, or reliability roles.
• Strong AWS experience and cloud-native architectures.
• Experience building CI/CD pipelines and DevOps.
• Hands-on IaC with CloudFormation.
• Experience supporting production workloads in cloud environments.
• Expertise in Contact Center & Conversational AI.
• Knowledge of serverless, containers, observability.
• Excellent communication and leadership.

Responsibilities

• Design and implement services that standardize cloud environments across the enterprise.
• Build reusable architectures and cloud-native services to improve development velocity for agile teams.
• Ensure applications follow best practices for fault tolerance, observability, scalability, and operational simplicity.
• Develop highly available and resilient cloud solutions aligned with enterprise architecture standards.

Skills

AWS Cloud

CI/CD pipelines

DevOps practices

Infrastructure as Code

CloudFormation

Production workloads

Agile methodologies

Contact Center tech

Voice bots

Serverless

Containers

Observability

Leadership

Communication

Tools

Amazon Connect

Voice Bot frameworks

NLP engines

CloudFormation

Job description

Job Description

Seeking a Cloud Reliability Engineer to join the Reliability Engineering team supporting the Customer Experience Platform. This role will focus on designing and implementing scalable, highly available cloud solutions that standardize enterprise cloud environments and accelerate development velocity through reusable architectures and services. The ideal candidate will have expertise in AWS, DevOps, Infrastructure as Code (IaC), Contact Center technologies, and Voice Bot platforms, enabling seamless customer engagement experiences while ensuring operational excellence.

Remote

Reliability Engineering & Cloud Operations

6-12 Months

$60-$85/hr

Key Responsibilities

• Design and implement services that standardize cloud environments across the enterprise
• Build reusable architectures and cloud-native services to improve development velocity for agile teams
• Ensure applications follow best practices for fault tolerance, observability, scalability, and operational simplicity
• Develop highly available and resilient cloud solutions aligned with enterprise architecture standards

Customer Experience & Contact Center Solutions

• Design, deploy, and operationalize cloud solutions supporting Contact Center platforms and Voice Bot technologies
• Serve as a Subject Matter Expert (SME) for Contact Center and Conversational AI capabilities
• Enable scalable customer engagement solutions using cloud-native services
• Identify opportunities to enhance customer experience through automation and intelligent workflows

Cloud Compliance & Optimization

• Develop tooling and capabilities for cloud compliance, governance, reporting, and cost optimization
• Implement monitoring, metrics, and operational dashboards
• Translate business requirements into secure and scalable cloud solutions aligned with enterprise standards

DevSecOps & Automation

• Apply DevSecOps principles and Agile methodologies across the software delivery lifecycle
• Build and maintain Infrastructure as Code (IaC) solutions using CloudFormation and related technologies
• Automate cloud deployments, operational processes, and infrastructure management
• Champion CI/CD best practices and programmable infrastructure
• Provide technical leadership and mentorship to engineering teams
• Research emerging cloud technologies and Contact Center innovations
• Collaborate with Enterprise Architecture, CTO, Data Engineering, Claims, and Contact Center Operations teams
• Influence technical strategy and cloud transformation initiatives

Required Qualifications

4+ years of Software Development, Cloud Engineering, Site Reliability Engineering, or Data Engineering experience

Strong experience with AWS Cloud services and cloud-native architectures

Experience building and maintaining CI/CD pipelines and DevOps practices

Hands-on experience with Infrastructure as Code (IaC) and CloudFormation

Experience supporting production workloads in cloud environments

Strong understanding of SDLC, Agile methodologies, and iterative deployment practices

Expertise with Contact Center technologies such as Amazon Connect, Workforce Management, and Customer Experience platforms

Experience with Voice Bots, Conversational AI, and cloud-based customer engagement solutions

Strong understanding of Serverless architectures, Containers, Observability, and CloudTrail

Excellent communication, stakeholder management, and leadership skills

Ability to work independently in a fast-paced Agile environment

Preferred Qualifications

Experience with large-scale cloud transformation and application modernization initiatives

Knowledge of cross-account deployment and code promotion strategies

Experience implementing cloud security best practices, IAM, governance, and compliance frameworks

Practical experience with DevSecOps and secure software delivery practices

AWS, Azure, or GCP Cloud Certifications

Experience with Voice Bot frameworks, NLP engines, and Conversational AI platforms

Experience integrating Voice Bots with Contact Center solutions

Exposure to enterprise-scale customer engagement and omnichannel platforms