AVP, Sr. Business Analyst

Synchrony Financial; United States; Hybrid; USD 75,000 - 130,000; Full time

Job summary

Synchrony seeks a Sr. Business Analyst for the GRC Risk Management Systems team. You will translate business needs into requirements, advocate for the GRC platform, and help identify and manage key risks across the organization.

You’ll maintain the backlog, support QA/UAT, and collaborate with IT and business teams in an Agile environment. A Bachelor's degree or equivalent experience and 3+ years in risk/finance/IT are required, with experience in eGRC tools preferred.

Qualifications

• Bachelor's degree or 3+ years of experience in software life-cycle management or equivalent in Risk/Finance/IT.
• 3+ years of operational risk management techniques including process flows, risk/controls assessment, testing and metrics.
• Strong analytical and problem-solving skills with attention to detail.
• 2+ years of advanced Excel (Pivot Tables, VLOOKUP, Macros, charts).
• 3+ years of Project Management experience.
• 3+ years of proficiency with eGRC platforms (Archer, SAI360, ServiceNow, MetricStream, Audit Board).

Responsibilities

• Advocate for the GRC platform as the system of record for risk and governance activities.
• Partner with stakeholders to identify and manage risks across the organization.
• Develop features, user stories, and support QA, UAT, and release validation.
• Identify opportunities to improve processes, UX, and technical architecture for risk programs.
• Maintain a groomed backlog and participate in Agile rituals.
• Support backlog sequencing to drive the product roadmap with stakeholders.
• Assist in day-to-day operation of Synchrony’s GRC platform and collaborate with IT.

Skills

Analytical thinking

Project management

Agile methodologies

Stakeholder engagement

Communication

Excel proficiency

Education

Bachelor's degree or higher

High School Diploma + 6+ years experience

Tools

Archer

SAI360

ServiceNow

MetricStream

Audit Board

Job description

Role Summary/Purpose:

We are seeking a highly motivated and detail-oriented individual to join our dynamic team as a Sr. Business Analyst. As a key member of GRC Risk Management Systems team, you will play a critical role in the understanding and driving organization's risk management goals. This is an excellent opportunity for a professional looking to grow in the financial industry while contributing to the organization's data-driven decision-making processes.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you will be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Advocate for use of the GRC technology platform as the optimal tool for risk and governance program activities and system of record
• Partner with different internal and external stakeholders to enable different departments across the organization to identify, understand and manage key organizational risks on a holistic level.
• Develop Features/User Stories and support review of QA test scripts, lead UAT and regression activities, and release validation .
• Identify process improvement, user experience, design, and technical systems and architecture opportunities to support risk and governance programs
• Maintain a well-groomed backlog, participate in Agile rituals and be the voice of the business for GRC
• Support build and prioritized sequence of the backlog to drive defined product roadmap by partnering and collaborating with stakeholders on defining and documenting requirements
• Support the day-to-day management and operation of Synchrony’s GRC Risk technology platform, as required
• Work with IT and business teams, as required
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's degree in a relevant field such as Business Management, Information Technology, or Finance and 3+ years of experience in software development and/or life-cycle management including, Design, QA, UAT, and, Project Management; or in lieu of a Bachelor Degree, a High School Diploma / GED and d 6+ years of experience in software development and/or life-cycle management including, Design, QA, UAT, and, Project Management
• 3+ years of experience with operational risk management techniques including, development of process flows, identification and assessment of risks and controls, testing and monitoring procedures, and, development of related metrics
• Strong analytical and problem-solving skills with attention to detail
• 2+ years of working with advanced Excel functions and formulas including, Pivot Table vlookup, Macros, and, Charts
• 3+ years of Project Management experience
• 3+ years or proficiency working in eGRC platform environments such as: Archer, SAI360, ServiceNow, MetricStream; and Audit Board.

Desired Characteristics:

• Ability to lead and manage projects to completion, especially managing multiple projects simultaneously with minimal supervision
• Experience in driving validation scenarios for UAT with Product Owners
• Experience working with Product Owners/SMEs in eGRC domain for solutions like: TPRM; Issues Management; RCSA; Business Continuity Management; Compliance; Audit
• Problem solver with ability to promote collaborative problem solving
• Effective communication skills and ability to work collaboratively in a team environment in an offshore/onshore model
• Minimum 3+ years of experience in Risk/Banking/Credit Card industry
• Track record of creative problem solving and ability to thrive in a cross-functional and virtual environment
• High energy, self-motivated, with strong communication skills (verbal and written)
• Proficient with Agile software development framework both Scrum/Kanban
• Proficient in documenting process flows/Epics/Features/User Stories
• Experience working with a global team

Grade/Level: 10

The salary range for this position is 75,000.00 - 130,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices.You will be required to commute to your nearestHub (either virtual or physical) for in-person engagement activities such as regularbusiness or team meetings, training and culture events.

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status. We’re proud to have an award-winning culture for all.

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: Risk Management