AVP, Sr. Business Analyst

Synchrony; Draper (UT); Hybrid; USD 75,000 - 130,000; Full time

Job summary

Synchrony is seeking a Sr. Business Analyst to join the GRC Risk Management Systems team. You will drive understanding and execution of risk management goals, develop features, and lead UAT and regression validation in a data-driven finance environment.

You will partner with IT and business stakeholders to identify risks, document requirements, and maintain a well-groomed backlog. The role requires strong analytical, communication, and project-management skills, with experience in eGRC platforms

Qualifications

• Bachelor's degree in a relevant field plus 3+ years in software development/life-cycle management or 6+ years with HS diploma.
• 3+ years with operational risk management techniques including risk controls, testing, and metrics.
• Strong analytical and communication skills; detail oriented.
• 2+ years of advanced Excel functions, Pivot Tables, VLOOKUP, Macros, charts.
• 3+ years of Project Management experience.
• 3+ years of proficiency in eGRC platforms such as Archer, SAI360, ServiceNow, MetricStream and Audit Board.

Responsibilities

• Advocate for the GRC platform as the system of record for risk and governance activities.
• Collaborate with stakeholders to identify and manage organizational risks holistically.
• Develop features/user stories, support QA, lead UAT and regression testing and release validation.
• Identify opportunities to improve processes, user experience, and technical architecture for risk programs.
• Maintain backlog, participate in Agile rituals, and align backlog with the product roadmap.
• Support daily operations of Synchrony’s GRC platform and collaborate with IT and business teams.
• Perform other duties or special projects as assigned.

Skills

Analytical skills

Problem solving

Excel proficiency

Project management

eGRC platforms

Education

Bachelor's degree

High School Diploma / GED

Tools

Archer

SAI360

ServiceNow

MetricStream

Audit Board

Job description

Role Summary/Purpose

We are seeking a highly motivated and detail-oriented individual to join our dynamic team as a Sr. Business Analyst. As a key member of GRC Risk Management Systems team, you will play a critical role in the understanding and driving organization's risk management goals. This is an excellent opportunity for a professional looking to grow in the financial industry while contributing to the organization's data-driven decision‑making processes.

Our Way Of Working

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you will be required to commute or travel for in‑person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities

• Advocate for use of the GRC technology platform as the optimal tool for risk and governance program activities and system of record
• Partner with different internal and external stakeholders to enable different departments across the organization to identify, understand and manage key organizational risks on a holistic level.
• Develop Features/User Stories and support review of QA test scripts, lead UAT and regression activities, and release validation .
• Identify process improvement, user experience, design, and technical systems and architecture opportunities to support risk and governance programs
• Maintain a well‑groomed backlog, participate in Agile rituals and be the voice of the business for GRC
• Support build and prioritized sequence of the backlog to drive defined product roadmap by partnering and collaborating with stakeholders on defining and documenting requirements
• Support the day‑to‑day management and operation of Synchrony’s GRC Risk technology platform, as required
• Work with IT and business teams, as required
• Perform other duties and/or special projects as assigned

Qualifications/Requirements

• Bachelor's degree in a relevant field such as Business Management, Information Technology, or Finance and 3+ years of experience in software development and/or life‑cycle management including, Design, QA, UAT, and, Project Management; or in lieu of a Bachelor Degree, a High School Diploma / GED and d 6+ years of experience in software development and/or life‑cycle management including, Design, QA, UAT, and, Project Management
• 3+ years of experience with operational risk management techniques including, development of process flows, identification and assessment of risks and controls, testing and monitoring procedures, and, development of related metrics
• Strong analytical and problem‑solving skills with attention to detail
• 2+ years of working with advanced Excel functions and formulas including, Pivot Table vlookup, Macros, and, Charts
• 3+ years of Project Management experience
• 3+ years or proficiency working in eGRC platform environments such as: Archer, SAI360, ServiceNow, MetricStream; and Audit Board.

Desired Characteristics

• Ability to lead and manage projects to completion, especially managing multiple projects simultaneously with minimal supervision
• Experience in driving validation scenarios for UAT with Product Owners
• Experience working with Product Owners/SMEs in eGRC domain for solutions like: TPRM; Issues Management; RCSA; Business Continuity Management; Compliance; Audit
• Problem solver with ability to promote collaborative problem solving
• Effective communication skills and ability to work collaboratively in a team environment in an offshore/onshore model
• Minimum 3+ years of experience in Risk/Banking/Credit Card industry
• Track record of creative problem solving and ability to thrive in a cross‑functional and virtual environment
• High energy, self‑motivated, with strong communication skills (verbal and written)
• Proficient with Agile software development framework both Scrum/Kanban
• Proficient in documenting process flows/Epics/Features/User Stories
• Experience working with a global team

Grade/Level: 10

The salary range for this position is 75,000.00 - 130,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non‑exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

Reasonable Accommodation Notice

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time

Job Family Group

Risk Management