AVP Personal Lines Production Manager

ADP, Inc.; Swansea (IL); On-site; USD 62,000 - 80,000; Full time

Benefits offered by this job

Health & dental insurance

Vision insurance

401(k) with match

Pension plan

Paid time off

Educational assistance

Career development

Job summary

BayCoast Insurance LLC is seeking a Personal Lines Production Manager to lead our Personal Lines sales and remarketing operations from BayCoast Place in Swansea, MA. You will mentor the production team, drive growth, and ensure top-tier client service and coverage solutions.

The ideal candidate will have strong leadership, deep knowledge of personal lines products, underwriting guidelines, and proven ability to achieve sales goals while building carrier relationships.

Qualifications

• Massachusetts Property & Casualty license required.
• Experience leading Personal Lines teams and sales.
• Ability to coach, mentor and motivate staff.
• Strong communication and relationship-building skills.
• Knowledge of agency operations and underwriting guidelines.

Responsibilities

• Lead and develop Personal Lines sales and remarketing teams.
• Set and monitor sales objectives and production targets.
• Assist producers with underwriting questions and coverage recommendations.
• Identify new business opportunities and growth.
• Oversee pipeline management for timely new business.
• Audit activity for compliance and proper documentation.
• Build relationships with carriers and underwriters.

Skills

Leadership

Coaching

Communication

Customer service

Detail orientation

Education

Massachusetts Property & Casualty License

Tools

Applied Epic

Salesforce

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

AVP Personal Lines Production Manager

Full Time Admin & Ops Mgmt BayCoast Place, Swansea, MA, US

Salary Range: $62,000.00 To $80,000.00 Annually

PERSONAL LINES PRODUCTION MANAGER

BAYCOAST INSURANCE LLC

Position Title: Personal Lines Production Manager
Department: BayCoast Insurance LLC

Property & Casualty License Required

Are you a results-driven insurance leader with a passion for coaching teams, growing business, and delivering exceptional client experiences? BayCoast Insurance LLC is seeking a Personal Lines Production Manager to lead our Personal Lines sales and remarketing operations while driving growth, retention, and operational excellence.

In this role, you will oversee the Personal Lines production team, mentor staff, develop new business opportunities, and ensure clients receive outstanding service and coverage solutions. The ideal candidate is a collaborative leader who thrives in a fast-paced environment and is committed to achieving sales goals while building strong client and carrier relationships.

What will you do:

• Lead, coach, and develop the Personal Lines sales, production and remarketing teams to achieve agency goals.
• Establish, monitor, and evaluate sales objectives while supporting team members in achieving production targets.
• Assist producers and staff with underwriting questions, coverage recommendations, and agency procedures.
• Participate in new business development initiatives and identify opportunities to expand agency growth.
• Review, remarket, cross-sell and upsell existing accounts to maximize client retention and satisfaction.
• Analyze quotes and proposals to ensure accurate coverage recommendations and competitive pricing.
• Oversee pipeline management to ensure timely processing and prompt turnaround of new business opportunities.
• Conduct account reviews with clients, identify coverage gaps, discuss available discounts and recommend appropriate insurance solutions.
• Build and maintain strong relationships with insurance carriers, underwriters and business partners.
• Facilitate sales meetings, prepare reports, and communicate agency initiatives and performance metrics.
• Audit team activity to ensure compliance with company procedures and accurate documentation within Applied Epic.
• Monitor Salesforce leads and referrals, distributing opportunities and tracking production results.
• Develop and implement marketing strategies and campaigns in partnership with agency leadership and marketing teams.
• Prepare annual department procedures, process improvements and operational updates as needed.
• Support employee development through coaching, performance evaluations and professional growth opportunities.
• Attend industry events, seminars, branch functions and carrier meetings to remain informed on industry trends and opportunities.
• Promote BayCoast's commitment to providing comprehensive financial solutions through referrals across all business lines.
• Perform additional responsibilities as assigned to support agency and organizational goals.

Qualifications:

• Strong knowledge of personal lines insurance products, underwriting guidelines, agency operations and sales practices.
• Proven leadership experience with the ability to coach, mentor and motivate employees.
• Excellent communication, relationship-building, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining exceptional attention to detail.
• Experience with Agency Management Systems, preferably Applied Epic.
• Proficiency in Microsoft Office Suite, Salesforce, comparative rating software and related insurance technology platforms.
• Strong analytical and decision-making skills with the ability to evaluate risk and coverage needs.
• Massachusetts Property & Casualty License required.
• Willingness to attend professional development programs, industry seminars and occasional travel as needed.

What we offer:

BayCoast Insurance provides a comprehensive and competitive benefits package including:

• Competitive base salary and annual performance incentives.
• Health, dental and vision insurance.
• Short-Term and Long-Term Disability coverage.
• 401(k) plan with company match.
• Pension plan fully funded by BayCoast.
• Paid time off, personal days and sick time.
• Student Loan Paydown Program.
• Educational Assistance Program.
• Career development, training and advancement opportunities.
• A collaborative and supportive work environment that values teamwork, growth and community involvement.

In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodation for physical or mental disabilities will be considered on a case-by-case basis. While performing duties, the employee is required to sit, talk, hear, lift up to 20 lbs., and may be required to work evenings and/or weekends, attend remote meetings, and/or travel.