AVP of Mortgages

Silver State Schools Credit Union; Las Vegas (NV); On-site; USD 150,000 - 230,000; Full time

Job summary

Silver State Schools Credit Union seeks an AVP of Mortgage to lead the Mortgage Lending Department and manage the credit union's mortgage loan portfolio. The role requires strategic oversight, regulatory compliance, and collaboration with other departments to meet service and growth targets.

The position involves directing lending activities, budgeting, and coaching a team of mortgage professionals to achieve high performance and excellent member service in a financial solutions context.

Qualifications

• Bachelor's Degree in business administration or equivalent with a minimum of seven years' executive credit management experience.

Responsibilities

• Oversee the Mortgage Lending Department and mortgage loan portfolio.
• Direct mortgage lending activities, including origination and servicing strategies.
• Develop annual income and expense budgets for the Mortgage Lending Department.
• Supervise branch staff and coordinate performance reviews.
• Interface with vendors, regulatory bodies, and legal counsel as appropriate.
• Support Retail Operations and contribute to mortgage loan promotions.

Skills

Leadership

Coaching

Mortgage lending

Education

Bachelor's Degree in business administration or equivalent

Job description

Purpose

The Primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, "Excellent Member Service and Financial Solutions – For Life," by providing outstanding service to both members and internal members. Develop a highly effective team of employees to their highest potential through coaching and leadership. Responsible for ensuring that outstanding service is delivered to both internal and external members. A key component of this service is to identify the financial needs of the member and recommend an appropriate credit union solution.

• To deliver service in alignment with our Service Commitments
• I will earn respect and build trust by acting with integrity in every situation.
• I will understand my role in supporting the team to achieve our purpose.
• I will focus on people over products and build lasting relationships.
• I will take ownership and accept responsibility.
• I will treat my coworkers with the same high standards as I treat my member.
• I will continuously look for ways to improve myself, my credit union, and my community.
• I will accept there is no "they". We are one working toward the same mission.
• I will commit to the core values
• Develop each employee to their highest potential by identifying their areas for improvement and appropriately coaching, training or correcting the employees' performance.
• Recognize employees who perform at a high level.
• Hold employees accountable for their performance, attitude and behavior.
• Exhibits confidence in self and others; Inspires and motivates others to perform well. Effectively influences actions and opinions of others.
• Meet with each employee monthly to review previous month's performance, set goals for upcoming month's performance and develop plans to improve employee's performance.
• Demonstrate enthusiastic support of corporate mission, core values and long-term objectives.
• Performs job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards and our work procedures.
• Train and supervise branch staff. Assign, direct, coordinate and review work performed by staff.
• Maintains a highly motivated, well-trained staff maintaining effective employee relations.

AVP of Mortgage

40+ Hours (Full Time)

Monday - Saturday (Varied)

Headquarters

630 Trade Center Drive

Las Vegas, NV

Purpose

The Primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, "Excellent Member Service and Financial Solutions – For Life," by providing outstanding service to both members and internal members. Develop a highly effective team of employees to their highest potential through coaching and leadership. Responsible for ensuring that outstanding service is delivered to both internal and external members. A key component of this service is to identify the financial needs of the member and recommend an appropriate credit union solution.

• To deliver service in alignment with our Service Commitments
• I will earn respect and build trust by acting with integrity in every situation.
• I will understand my role in supporting the team to achieve our purpose.
• I will focus on people over products and build lasting relationships.
• I will take ownership and accept responsibility.
• I will treat my coworkers with the same high standards as I treat my member.
• I will continuously look for ways to improve myself, my credit union, and my community.
• I will accept there is no "they". We are one working toward the same mission.
• I will commit to the core values
• Develop each employee to their highest potential by identifying their areas for improvement and appropriately coaching, training or correcting the employees' performance.
• Recognize employees who perform at a high level.
• Hold employees accountable for their performance, attitude and behavior.
• Exhibits confidence in self and others; Inspires and motivates others to perform well. Effectively influences actions and opinions of others.
• Meet with each employee monthly to review previous month's performance, set goals for upcoming month's performance and develop plans to improve employee's performance.
• Demonstrate enthusiastic support of corporate mission, core values and long-term objectives.
• Performs job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards and our work procedures.
• Train and supervise branch staff. Assign, direct, coordinate and review work performed by staff.
• Maintains a highly motivated, well-trained staff maintaining effective employee relations.

Summary

Responsible for prudent management of the Credit Union's mortgage loan portfolio and in evaluating and responding to changes in regulatory, market and competitive conditions. Plans, organizes, and directs the activities of the Credit Union's Mortgage Lending department to ensure that the lending operation is conducted in accordance with established policies and procedures and meets the Credit Union's service needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Responsible for the mortgage loan portfolio including the development and implementation of residential mortgage lending objectives, policies and practices.
• Manages lending-related business development efforts for real estate lending including all traditional first mortgage loan products as well as home equity lines and loans.
• Makes recommendations regarding enhancements to existing programs, or the development of new programs to maximize mortgage loan yields while maintaining the stability of a strong and secure portfolio.
• Manages mortgage loan pipelines. Carries out the Credit Unions Asset Liability objectives in terms of pricing, retention, and selling of loans through the secondary market.
• Utilizes the resources available to maximize loan production in order to satisfy members mortgage lending needs and expectations, as well as Credit Union objectives.
• Directs and coordinates the activities of employees engaged in mortgage lending activities, directly or through subordinate managers/supervisors.
• Develops or recommends software tools for the delivery, and processing, of mortgage loan products to members via the internet, in branch, and by telephone.
• Maintains awareness of changes in the credit-granting field, including government regulations, technological advancements in automated underwriting, consumer needs and preferences.
• Implements a quality control program to insure that policy and legal requirements have been met, loan documentation is complete, and that maximum efforts have been taken to insure full compliance on all mortgage loan accounts.
• Compiles and analyzes statistical data to identify trends in the mortgage lending portfolio, and to evaluate the effectiveness of current underwriting policies and practices; communicates trends to the Executive Management Team.
• Establishes annual income and expense budgets for the Mortgage Lending Department.
• Serves on Committees as assigned.
• Supports Retail (Branch; Call Center) Operations related to mortgage loan acquisition and home equity underwriting and processing.
• Participate in the Marketing departments efforts to develop mortgage loan promotions.
• Interfaces with potential Mortgage Lending CUSO clients. Works to acquire real estate lending service business (mortgage loan origination; mortgage loan servicing) from other Credit Unions.
• Interface with vendors, regulatory agencies, and legal counsel, as appropriate.

Supervisory Responsibilities

Directly supervises employees in the Mortgage Loan Departments. Is responsible for the overall direction, coordination, and evaluation of these units.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Performance Standards

Maintains safe and sound mortgage lending practices that result in acceptable volumes of new and refinanced loans, while at the same time ensuring that underwriting rules and practices are not negatively impacting on the loan/share ratio, delinquency and write-offs, as compared to established goals. Manages the underwriting programs and processes to ensure that delinquency and related charge-offs are within acceptable Credit Union and industry norms. Continues to look for improved methods and processes to ensure expedient delivery of products to streamline mortgage loan processing, and implements or recommends implementation to Senior Management. Maintains a sound relationship with other departments and divisions of the Credit Union. Establishes working relationships with outside vendors.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And/or EXPERIENCE

A Bachelors Degree in business administration or equivalent combination of formal training and experience with a least seven years' experience in credit management at the executive (Vice President or above; Chief Lending/Credit Officer) level for a larger Credit Union, bank, or Savings and Loan.

SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)

DRUG-FREE WORKPLACE