AVP – Mass Tort & Complex Casualty Claims Leader

American International Group, Inc.; Philadelphia (Philadelphia County); On-site; USD 180,000 - 240,000; Full time

Job summary

American International Group, Inc. (AIG) is seeking an Assistant Vice President for Mass Tort and Complex Casualty to lead a team of 6–8 claims professionals.

You will oversee sophisticated litigation, coverage issues, and emerging risks, guiding reserving, handling processes, and collaboration with underwriting and actuarial teams. This role emphasizes leadership, strategic thinking, and thoughtful client interaction.

Qualifications

• 10+ years of legal or insurance experience preferred.
• Demonstrated experience with evaluations and investigations addressing coverage, liability and damage issues.
• Strong communication skills, in addition to the ability to prepare and present information in a concise and persuasive manner.
• Drive collaborative behavior with leadership team across the wider business.
• Ability to develop and execute creative solutions to difficult problems impacting our business partners.

Responsibilities

• Monitor and guide appropriate reserving, expense and payments within your claims team.
• Develop your team’s claims handling skills, with a focus on proactive investigate, evaluation, and resolution.
• Manage and oversee communication between your team and insureds and other external clients.
• Empower and lead the claims adjusters to embody AIG’s corporate values.
• Identify and escalate complex claims to senior management with significant coverage, loss, or other issues.
• Support departmental initiatives focusing on improved claim processes, results and financial performance.
• Lead training and development initiatives to educate and instruct claims adjusters on trends and emerging issues.
• Communicate clearly with Actuarial and Underwriting on relevant claims and trend information.
• Participate in a robust feedback loop with Underwriting on client renewals and new business opportunities.

Skills

Communication skills

Leadership

Collaboration

Job description

American International Group, Inc. (AIG) is seeking an Assistant Vice President for Mass Tort and Complex Casualty to lead a team of 6–8 claims professionals.

You will oversee sophisticated litigation, coverage issues, and emerging risks, guiding reserving, handling processes, and collaboration with underwriting and actuarial teams. This role emphasizes leadership, strategic thinking, and thoughtful client interaction.